Odd check in process but the staff were great. The rooms are very clean, as shown in the photographs, and the views of the city are lovely.
Brendan
Brendan,2 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年7月10日
Ruslan
Ruslan,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年6月15日
Andreas von
Andreas von,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年6月1日
Lovely apartment with friendly staff and amazing views. Check in could’ve been improved but it was worth the wait. Would definitely recommend and book again.
Vicki Louise
Vicki Louise,4 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年5月21日
I would not recommend staying at this property. Positive I would say about it was we did like our room. For starters there is no welcome desk to assist you with your stay In Florence. The directions do not give you enough information when you arrive to the facility. You will arrive and there is a locked gate with a very small sign on it that says Lorna suites. Once you buzz the gate and it opens you walk into a dark stairwell not knowing where you’re supposed to even go. This building has residents who live in it. The top two floors are the Lorena suites which is four and five. There is a very small elevator that fits two people that will take you up there. Be sure to close the door because you will reap havoc from the facility manager. The facility manager and the housekeeper speak very little broken English. Communication is very demanding. Anytime something is not right. You will get via WhatsApp messages from the manager in bold print, not very nice. She is very aggressive. They insist that you leave your room so it can be cleaned. That means from 10:45 to 1 PM they do not want you in the room . If you try to skip the room cleaning, you still get interrupted to give your trash to them. They will only give you one towel and one washcloth and one hand towel daily. You will have to pay a five euros per day per stay for city taxes. Also, when we booked our room, it was suppose to include breakfast. It does not! They do offer breakfast for €16 per day per person plus tax.
Raymond Benjamin
Raymond Benjamin,10 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年4月21日
Good value
Met every expectation and Elina was super polite and helpful with the check in and check out process.
Location is a bit off, but reasonable walking distance to restaurants and shops.
Magnus
Magnus,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年1月13日
Myrna Lizeth
Myrna Lizeth,3 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2023年10月23日
joselito
joselito,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2023年9月24日
robert
robert,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年9月18日
The place is very central and we had a flexible check-in. It helped a lot with our late arrival. It is quite and very clean. We used it for your city tour in Florence and having the center in walkable distance was great.
Frank
Frank,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年7月23日
La propiedad está excelente, las personas que otorgan el servicio son amables. Lo único malo fue que estaban en obra en el exterior y resultó un poco complicado transitar con la maleta.
Rodrigo Alberto
Rodrigo Alberto,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年6月21日
The property was easy to find if you know what to look for. They communicated well. We had a problem with the shower getting water all over the floor which evidently was a known issue that the owner was going to deal with. So we had to minimize showers which isn’t fun. It was a quiet location away from the crazy of city center. The lady that cleaned and served breakfast was the highlight. She was wonderful and did her best to communicate with me even thought she can’t speak to much English. We do wish the breakfast was a bit more but it was ok.
Molly
Travelocity 真實旅客評語
10/10 好極了
2023年5月20日
Very lovely stay and beautiful team, the room was always comfortable and clean. Breakfast was always on time & served with a smile. There was a lot of construction out the side of the property which may be good to note for future visitors as we got a little lost at check in! Would stay again!
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年5月20日
Eduardo
Eduardo,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2023年3月26日
Good room
Cleaning lady Arena was excellent. But the management/owner was very rude. But the room was very good.
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2022年10月10日
Helt OK til prisen
Jeg havde et godt ophold. Jeg rejste alene og følte mig meget tryg. Dog havde jeg lidt problemer ved indcheckning, da bygningen er meget dårligt skiltet udefra, den er nem at misse og personalet talte ikke et ord engelsk, så det var list bøvlet. Ellers var alt fint, personalet var venlige, renligheden var i top og morgenmaden var god. Beliggenheden kunne godt være lidt bedre.
真實旅客
5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2022年7月14日
Great location, employees extremely friendly and helpful, room was perfect, added bonus that the air conditioning made sleeping easy especially in this heat
louis
louis,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2020年2月20日
Spacious and comfortable room near city center
Everything was simply perfect!
Staff was very nice, kind and helpful.
Room&bathroom: spacious and clean, with balcony.
Breakfast delicious, on order one day in advance.
Location approx. 15 minutes by walk to city center/Santa Maria cathedral, parking on the street (08:00-20:00 working days 1,5 Euro per hour).
Vendula
Vendula,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2019年12月2日
1. 조식이 매우 훌륭함
2. S.M.N 역과 주요 관광지와는 거리가 있는편이지만, 한적한 동네가 좋아서 만족함
Annie
Annie,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2019年7月9日
Lovely place to stay near some great restaurants. Staff were lovely, the room was such a treat, and I had a wonderful time here.
真實旅客
2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2019年6月11日
Great service and comfortable place
Really nice stay at this B&B, rooms are renovated and very comfortable. Breakfast is also a really nice treat! Staff is very nice and very good and efficient service. They were very quick in replying a number of different things. A downside is the lack of a person staying there all the time, but as I mentioned they were very thoughtful in all my questions and requests. Location is ok, a bit far from the city center but still walking distance.
Mariana
Mariana,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年5月31日
Everything was really great. Enjoyed our stay
真實旅客
1 晚浪漫之旅
Hotels.com 真實旅客評語
10/10 好極了
2019年4月20日
The location is great if you need to park a car. It’s around 15 min walk to the city center. The room with the rooftop terrace is awesome! Personal space and a big terrace. Breakfast is ok for a bed and breakfast, it’s an order menu, but that’s fine for a small bnb like this one