Although it is not a 5 star deluxe brand hotel, the facilities are very user firendly and real attend to guest need. Overall environment is nice and tidy. Room is clean, in-room toilet and bathing area are seperate that enable 2 guests can use the facility semitaneously. Onsen is good and big in relation to the size of the hotel. Slippers are soft, comfortable with thick cusion that is even better to another 5 start hotel where I stayed in the same journey. Will stay again whenever possible.