There was lack of information in regards to how the check in was to be done and what was offered. The apartment was clean upon arrival, however, throughout the stay, the apartment was only lightly cleaned once and they did not provide: toilet paper or cleaning items like a sponge or broom to clean it myself. The sheets and towels seemed to have been changed but nothing else was touched.
If these items are not to be provided, this should be highlighted during the reservation. Contacting the manager or owner of the apartments also seemed to be not easy, as the Hotel Santiago staff tried. Since the Hotel staff didn't have much information, waiting for the Apartments manager was the only option.
Regarding breakfast, it was basic but good, but it was not communicated that this was served at the hotel.
Internet in the apartment was ok, but only in the bedroom. The TV only offered few channels and not local ones.
Regarding the price, I paid more to stay at the apartments, but next time will prefer staying at a hotel.
