Arrived about 15 mintues before check in, hotel said room wasnt busy, i said no problem we will go away and get some lunch. Came back an hour and a half later and room still wasnt ready, so we sat outside for about half an hour. Cleaner said they had been told the wrong room to clean so we waited which again was fine. Was never given a key so went and asked for one. Place was really busy and as we where going to a concert we left then i get a call saying we hadnt paid, i was like no, you never asked us to and you have all my deatils through boooking online, she demanded payment over the phone then and there even though i said i would come and pay in the morning. Handed key back in on check out and barely even got a word out of them.