義大利挪威拉飯店

B&B Cassia upgrade

We booked a room at Novella, but when we arrived we were informed that due to illness, we were going to have a room in a different place. That was fine with us, as we actually ended up being upgraded for no extra cost! We walked to the other location with the member of staff, who was very chatty and friendly. We had booked a room with a shared bathroom, but received a room with a private bathroom. Everything was clean and as it should be, and we even had a little balcony, which was lovely. We only stayed for one night, and everything was fine for us (and great considering the bargain price!), but the actual stay was in 'B&B Cassia'.

1 晚旅行, 2020年06月24日

Hotels.com 真實旅客評語

Budget Friendly and Super Enjoyable 😁

I really enjoyed this hotel. It was in a great location and had an adorable balcony. They even called us on our way to double check when we would check in 😃 We checked in late around 11 pm and it was fast and easy. It seemed as if there were no other guests so we had lots of privacy with the bathroom and very quiet surroundings. On a budget and for young people, this place was absolutely perfect. Sure, the buffet breakfast is just little snacks and a coffee pod- but it is better than nothing 😃 The mattress of the bed was the only con- it was very springy and thin. The receptionist (maybe even owner) was super sweet and allowed us to pay the tax through card on the last day after all because she didn’t want us to waste our travel time finding an atm. She let us check out as slowly as we wanted and told us there was no rush. She was informative and super sweet. She let us leave our luggage for the day as long as we wanted and even gave us a key to come back in. She was amazing 😊

Becca, 2 晚好友同遊, 2020年02月17日

Hotels.com 真實旅客評語

The staff was very friendly and helpful. The breakfast was a big disappointment (it is actually not a breakfast but two "plastic snacs").

R., 2 晚家庭旅遊, 2019年09月10日

Expedia 真實旅客評語

We booked 2 Single beds and were provided with a Double. The Continental breakfast consisted of a sweet croissant in a plastic wrapper .. and a coffee pod for a machine in the hallway.

Gary, 4 晚好友同遊, 2019年05月29日

Expedia 真實旅客評語

Unfriendly owner, very disorganized. No TV in bedrooms and Buffet breakfast as advertised. Same towels for 3 nights.Outer window pane missing, inner window cannot close properly and freezing in the room. Continuous train noise, could only sleep for two hours. Filthy bath and clogged up shower head, which dribbles lukewarm water. Unreliable bathroom door lock, got locked in for 5 min until rescued. Terrible experience. Would not Recommend it. Should be one star rating, not three. Photos don't tally the experience. TOTAL DISASTER!

3 晚浪漫之旅, 2019年05月13日

Expedia 真實旅客評語

Good Place

Good place near of the tourist sites.... and close to Santa Maria Novella station.

Jorge, 2 晚家庭旅遊, 2019年04月24日

Hotels.com 真實旅客評語

1. Owner charged us with cash since she said that the bank did not accept my Citi bank or Well Fargo bank credit cards. 2. Owen forbidden us to use tape water in chicken, only can use toilet room water to cook hot water. 3. Owner’s big family members shared the toilet and bath shower with three room guests. Very inconvenient. 4. All of windows could not be close, interfere sleep. 5. Seems not knowing how to speak politely. Owner’s attitudes are needed to improve.

renyou, 3 晚好友同遊, 2019年04月19日

Hotels.com 真實旅客評語

We stayed on a different floor and therefore a different hotel than what we booked. There were a lot more people on our floor and it was very noisy. The heater was leaking all over the floor in our room, but it was also freezing in the room with only the thinnest blanket on the bed. The woman working was very kind and gracious and warned us of the leaky heater (and towel trying to sop up the water), so her service was great. Breakfast was given to us the night before in our room, not buffet. The WiFi did not work in our room, we had to stand at the door to get anything to load. We did check in at 10:25 pm when they say nobody is at the front desk after 10 pm, however the page says you can still check in until midnight. Not sure why we stayed on a different floor in a different “hotel.” This place was one step up from a hostel. It was very cheap, so we understood you get what you pay for.

1 晚浪漫之旅, 2019年04月05日

Hotels.com 真實旅客評語

The most terrible place I had stayed in my life 😡

We only stayed 2days but it was terrible experience. Didn’t have hot water the whole day on day 2. The bathroom and room don’t have proper lock and it’s was very difficult for us to lock. The coffee machine didn’t hv milk. And the worst part is we saw few bedbugs on the bed when we wakeup in each morning. (See pic) my advice please don’t go this place unless you are ok with all this.

Thilagavathy, 2 晚浪漫之旅, 2019年04月01日

Hotels.com 真實旅客評語

Ottimo B&B, personale gentilissimo e disponibile. Avevamo prenotato una camera con bagno in comune ma, avendo disponibilità, ci hanno ospitato in una camera con bagno senza costi aggiuntivi. Consigliato

1 晚家庭旅遊, 2020年06月03日

Expedia 真實旅客評語