It is a beautiful place. The staff were all friendly and helpful. The food at both restaurants and for the breakfast buffet was delicious. The room was very comfortable and staff immediately responded to an issue with the AC, and a broken cord on one of the window screens.
The only negative was trying to arrange for the airport shuttle ahead of time and having to pay for it online through a couple of different websites. My US credit card was not accepted and my bank had fraud alerts set up so I couldn’t use that card. Through WhatsApp texting, I finally convinced the hotel admin person to let us pay for the transportation once we arrived at the hotel, but it was very unpleasant and went on for a few frustrating hours. For a resort that puts such an emphasis on providing excellent service (and provides it in all other respects), the aggravation of trying to pay ahead of time for the transportation was very unpleasant.
Other than arranging transport, our stay was wonderful.
Rory
Rory,3 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年6月26日
I had 2 reservations and the room wasn't up to the standards for the price, very old,noisy, and they didn't upgrade without a fee.I had to pay for the upgrade to a decent room.
Ana
Ana,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年6月18日
Bien
Hotel lindo, cómodo, limpio, buena comida
Melisa
Melisa,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年4月27日
Ana Victoria Haya de la Torre
Ana Victoria Haya de la Torre,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年3月14日
Sebastien
Sebastien,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年3月8日
Excelente lugar, todo muy cómodo y agradable, espectacular atención del personal, especialmente Julinho y Javier.
A modo de crítica constructiva: Sería bueno habilitar la cancha de tenis, estpa un poco olvidada.
boris
boris,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年3月8日
I like everything
Norka
Norka,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年3月6日
Customer service was exceptional!
David
David,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年3月3日
JAVIER
JAVIER,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年2月26日
Visito el hotel hace muchos años, y cada vez que voy se nota los cambios que han hecho, esta vez la piscina y el nuevo restaurante están preciosos, el personal de muchos años muy amable como siempre, es una lindo hotel que con los años se esta renovando para mejor, las camas un poquito dura pero creo que es cuestión de gustos. Definitivamente regreso.
GLENDA
GLENDA,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年2月16日
Viaje en familia :)
El hotel es bonito , la atención buena , y la piscina siempre está tibia lo cual hace que los chicos la pasen genial y el personal es muy amable.
Tiene algunas oportunidades de mejora como por ejemplo
-Las hormigas en la habitación yo estuve en bungalow familiar y habían unas hormigas pequeñitas por todos lados.
-El baño que está cerca al restaurante principal, creo que es importante cuidar cada aspecto y ese baño es incomodo y huele mal por la falta de ventilación.
Magaly
Magaly,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年2月7日
Todo excelente
Susam
Susam,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年1月28日
Paul
Paul,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年1月27日
The beach and the pool are great! However, it took forever to be waited on when it came time to eat. The wait staff wasn’t very proactive about coming back to your table so each meal took over an hour. The hours of when lunch and dinner was available was very late, on top of having to wait forever to get your food or even a drink made our experience less than desirable. On top of that the food was okay. We weren’t blown away with anything- definitely didn’t make the wait time worth it.
They had some amenities but seemed like for water sports they only one or two of each. You had to be quit if you wanted to paddle board or ride bikes. There wasn’t enough to go around. They also lock everything up around 2 or 3pm.
Our room was just okay as well. We booked the king bungalow, I didn’t realize there was another room on the back half of the bungalow. Our privacy was limited and it was VERY loud. Super thin walls. The bed was ehh and the bathroom looked like it needed to be remodeled badly. There was lots of chipped paint and cracks. There was also not hot water in the showers. Lukewarm at best, the pool sometimes was warmer than the shower water in our room. Very disappointing.
Rebekah
Rebekah,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年1月18日
Carmela ivette
Carmela ivette,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年1月12日
Daniel
Daniel,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年12月14日
This is a wonderful family resort, the staff are exceptional and friendly and accommodating. We had a small ant problem and they were there within hours cleaning everything. The ocean was beautiful, great temperature and waves for body surfing and strolls in both directions. We did not use the fishing, kayaking or other water sport activities available but the gentleman who provided information about them was not pushy the way some solicitors are in vacation areas. The only negatives were that the children playing in the playground directly behind our unit early and the serious partiers until 1 in the morning in front of us made the stay a little less restful than we would have wanted.
Kurt Henry
Kurt Henry,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2023年12月10日
Rosa
Rosa,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年10月30日
El hotel me pareció muy bonito y el servicio es excelente.
MARY
MARY,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2023年10月30日
Muy bonito todo
Milagros del Carmen Coronado
Milagros del Carmen Coronado,2 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2023年9月23日
Extraordinaria locación, cocina 5 estrellas, atención de primera (en especial camarero Carlos), avistamiento de ballenas desde la playa y en yate del hotel. Por mejorar, que haya agua caliente en lavatorio de baño de bungalós antiguos y mantenimiento de máquinas de piernas en gimnasio. Un par de veleros (tipo SUNFISH o Hobie Cat) sería ideal también por las condiciones del lugar!!!
ALEX
ALEX,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2023年9月20日
excelente
la cena exquisota
rodolfo
rodolfo,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2023年9月12日
I couldn’t attend. My flight was canceled and couldn’t get a refund due to my airline cancelling my flight