Staff helpful. Room in attic, so no windows that could open and blinds not great. No lift. Lot of noise from next room's bathroom fan. Furniture tired. Reasonably clean. Breakfast good. Chosen for parking which I obtained, but is very limited. Handy location for the centre of town.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 8 日
We had a comfort room in the building next door. Lovely and spacious! Comfortable bed, huge bathroom with a four piece suite, small kitchenette with fridge & microwave and a seating area.
Caroline
Caroline,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 3 日
Excellent
Robert
Robert,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 2 日
Gammalt hus med många trappor, bra frukost
Sture
Sture,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 25 日
Ed
Ed,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 21 日
Great service Clean room comfy bed alright shower nice breakfast just a bit dated but would stay there again
Paul
Paul,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 11 日
Deborah
Deborah,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 4 日
Jean
Jean,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 2 日
Not the hotel for me.
The service was fantastic and the breakfast was fabulous the next morning. The decor is dated. I dont like the bath shower set up. The chairs and curtains and carpets are all dark and old. Maybe have some music playing quietly at the bar. The single bed was not comfortable. My 1 case weighs 30 kg, no lift, steps everywhere you go, this is not practical for someone with luggage. The receptionist did ask a guest to take my heavy suitcase up the 3 flights of steps for me. The staff are lovely and really helpful. The photos are so deceiving. The shops are really close to the hotel, thats no lie.
Beverley
Beverley,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 20 日
Vi blev positivt överraskade när vi blev "uppgraderade" till ett lite större rum i en annan byggnad. Tillmötesgående personal.
Sebastian
Sebastian,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 17 日
Russell Hotel
Excellent situation only 2 minutes walk from the town centre with free onsite parking. The staff are friendly with excellent service during breakfast time. The rooms are comfortable, if a little dated and the whole place would benefit from being freshly decorated. This is only a minor issue and I would happily stay there again in the future.
Steven
Steven,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 11 日
Excellent for work trips.
Really pleased with my stay. Would highly recommend.
Tamara
Tamara,4 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 3 月 6 日
Working in the area
Nice budget hotel, close to my job and also very close (5 min walk) to the town centre.
The room was very spacious although dated in decor and furniture.
Temperature control was good and the en suite facilities were very good.
The staff were pleasant and helpful.
The breakfast was very good, freshly cooked rather than warmed up buffet style which was much better.
I think the only negative was the tiny TV at the far end of the room 📺🤔
Chris
Chris,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 22 日
The Russell Hotel
The Russell Hotel is a good place to stay very close to Royal Tunbridge Wells amenities and attractions.
We stayed here because we were going on the Spa Valley Railway Cheese Train on the Saturday afternoon and the hotel was an close enough to walk everywhere.
Michael
Michael,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 20 日
Highly recommend
I would highly recommend staying at the Russell Hotel. It is situated just minutes from the town centre. The staff are warm and welcoming and helpful. The room and bathroom were both spotless. The bed was comfortable and made with crisp, cotton sheets. I enjoyed a good nights sleep. Breakfast was beautifully cooked and delicious.
Fiona
Fiona,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 18 日
Staff were friendly and helpful, nothing was too much trouble. Clean room, with all the facilities you might expect. Excellent breakfast
Christopher
Christopher,2 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 2 月 15 日
Great staff
The hotel/rooms are very dated and tired but……the bed linen, towels and bathroom were clean and fresh.
The staff are amazing, friendly, chatty and went above and beyond to accommodate our stay. Great breakfast too
Leigh
Leigh,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 10 日
JESUS
JESUS,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 8 日
Great Value Hotel.....5 stars
Great breakfast.
Very comfortable and clean room.
Staff were very helpful and friendly.
Great value and would highly recommend...5 stars.
Alex
Alex,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 2 月 3 日
This is a lovely old Victorian building, quote central in Tunbridge Wells, the rooms were small, but clean and warm. The staff were all very nice and friendly, accommodating and helpful. The breakfast was good, nothing fancy but nice nonetheless.
The bed wasn't very comfortable and the TV was tiny.
The whole place seemed somewhat faded and a bit tatty, definitely very dated (the bathrooms and furnishings especially), but it was adequate for a couple of nights.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 1 月 26 日
Sheila
Sheila,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 16 日
Really enjoyable stay
V friendly and welcoming. Good value for money. Great breakfast.
David
David,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024 年 12 月 31 日
Nice cosy English hotel.
Third time using this hotel, staff are friendly and eager to help. The property is a typical old English hotel with no elevator but has a cosy feel of which my family enjoyed on all three stays.
Isabelle
Isabelle,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024 年 12 月 20 日
Good parking , staff friendly and polite, food average.