The hotel is visually appealing, featuring a lovely rooftop and spacious rooms. The staff was exceptionally friendly, and the ability to check in and out via the mobile app added a convenient, modern touch.
However, the absence of daily room cleaning was disappointing. Additionally, the eco-friendly lighting system caused the bathroom lights to turn off during showers, which was inconvenient. For longer stays, fresh towels must be requested by messaging the staff. While this system works, it may not be ideal for guests who prefer minimal interaction.
The check-in time of 4:00 PM and check-out at 12:00 PM also felt somewhat restrictive. On a positive note, the hotel is located in a safe neighborhood
During our stay in Oregon, it was raining, and we requested umbrellas—an amenity commonly available at other Hilton properties—but were informed that all umbrellas were currently in use and unavailable.
While there were some highlights, I’m unlikely to stay at another Hilton Canopy location in the future