4/10 一般般
2025年3月3日
Struggling location
We found out after we checked in that the pool was closed for the weekend due to maintenance. We asked if it was possible to switch locations to the other Home 2 Suites in the area and was told she would call the GM but he likely wouldn’t answer. Breakfast was very low inventory. No fruit, no yogurt, no biscuits, chicken, or cheese for the featured sandwich, bacon was undercooked. Our bathtub had parts that were falling off, like the overflow drain cover. Housekeeping knocked on our door three times to see if we had left before checkout. The front desk employee was really nice and apologetic but stated the GM was hard to reach on the weekends. For a family of 6, the pool and breakfast are the main things we look for when booking, and usually LOVE Home 2 Suites, but this location was struggling. I understand things happen, but a heads up at arrival about the pool would have been nice.
Ashley
Ashley，2 晚家庭旅遊
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