The buffet was closed , I have Togo far to another buffet just because there was empty hotel of guess
MARIA
MARIA,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月7日
Todo bien
Juana
Juana,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月2日
Anand
Anand,3 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月16日
This was an all around horrible experience when I arrived the room i was given was not as described on the booking site . Needless to say my room was changed 4 times the shower in the room are horrible none of them worked properly we when two days without hot water .O yea the English is very limited the food was horrible!! And what’s worst you have to get a shuttle to all the other restaurants and buffets because this resort only has one buffet and it’s never open for dinner! The shuttle were always Jam Pack with people And the stuffle were in major need of upgrades and repairs!! Over all this was a horrible experience I would actually like some kind of compensation but I know that not going to happen . My worst trip ever !!
Krystal Marie
Krystal Marie,6 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年9月4日
Osvaldo
Osvaldo,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月3日
The resort website lied.. there was hours with food, there no night life, no music. The shows were horrible, it was old. The resort only helps vip customers and would not allow in that area
Audrey
Audrey,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月29日
Joanny
Joanny,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月20日
Very nice place
Sergio
Sergio,4 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年8月16日
La luz
La luz se fue como 5 veces en la noche con este calor tan terrible! 1 empleada tiene una actitud pésima. Después todo bien.
Amarfi
Amarfi,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月14日
Great staff
Elizabeth
Elizabeth,3 晚浪漫之旅
Orbitz 真實旅客評語
2/10 不太好
2024年8月13日
Upon arrival, I discovered that the air conditioning unit in my room was not working, making the room uncomfortably warm. In addition, the door to my room did not lock properly, which raised concerns about my safety. The water pressure in the shower was inconsistent and dropped significantly at times, making it difficult to enjoy a proper shower. Furthermore, the room phone was out of service, complicating any attempts to communicate with the front desk.
Malisha
Malisha,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月12日
Juan Esteban
Buenos Días
Atención Gerente Expidia
He tenido una experiencia horrible con estas 2 reserva que he hecho con ustedes .
Yo reserve días antes para tener un fin de Semana agradable con mi familia (niña de 5 años).En Presidential Suite 5 minutes to
Beach All inclusive
Itinerary #72898017760470
Reservation ID: HA-PX9743
Cuando llegamos allá fuimos tratados horribles por el personal del hotel y duramos más de 3 horas entre llamando a Servicio al cliente de Expidia y gerencia del hotel con actitudes horribles para nosotros y pidiéndonos retirarnos porque no teníamos ninguna reserva con ellos.
Conclusión aquí en República Dominicana es holiday weekend y todo esta Sold out.. este Resort lo que hicieron fue vender mi reserva que había hecho días y horas antes a otros huéspedes por un precio mayor, afectado a mi y mi familia, mi tiempo, mi dinero ( hacer 3 reservaciones para reubicárnos)
Esto es inaceptable!
Por sugerencia de Servicio al cliente de parte de Expidia la única solución que me presentan es hacer otra reserva para 3 personas en último momento donde el resort para esa hora para 3 huéspedes es de casi $1,000 dólares por noche y solo Expidia me da como solución $122.
Mientras tanto mi familia y yo estamos abandonados en puerto plata después de haber manejado 2 horas para ir a ese resort.
Segunda Reservacion
Flavored Vodka
Itinerary #72899541810249
Llegamos a este Hotel que aparece con 3 nombres diferentes y difícil de llegar a esa ubicación
En Recepci
Hildania
Hildania,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月11日
William
William,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年8月9日
I wasn’t able to take a shower there wasn’t enough water pressure to keep the shower on. I had to get a new key every single night. The AC didn’t work. The lights were going on and off. I would never come back. Rooms look nice though
Austin
Austin,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月5日
The toilets need upgrade.
Stephen A.
Stephen A.,7 晚旅行
Orbitz 真實旅客評語
6/10 不錯哦
2024年8月2日
The was beautiful and quiet. Too big enjoy, because every is far way from one place to the other.
Wilson
Wilson,7 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年7月30日
The bed was very uncomfortable.
Robert
Robert,2 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年7月19日
The property was ok the room had poor water pressure very difficult to take showers and the bathtub was old and peeling, the chaise was old and peeling as well and very uncomfortable.
Juan
Juan,2 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年7月15日
Absolutely an amazing experience. The resort is huge. Bring walking shoes. The room was lovely. We had 2 bedrooms, 3 bathrooms and a kitchen/living room. Balcony was huge! The buffet restaurants food was authentically Dominican. The other restaurants needed reservations which has to be made by 11am at the front desk. The staff were great! Everyone is extremely nice! The area around the resort is very rural & country.
Overall great time!