I have always wanted to stay at this hotel when I come to town for Christmas festival but it wasnt exactly all I dreamed of. It’s a beautiful property & the staff was pretty helpful but the Bathroom in my room was not very clean, dirty in fact. Hair everywhere in shower & on the floor. There was also No hair dryer in room. There was some holes in the bed sheets. Idk, the breakfast was nice. The lobby & property was pretty.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月23日
Tammie
Tammie,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月22日
Jacob
Jacob,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月15日
Could be better
The check in process was slow, overall nice hotel. I did not get that customer service was their focus.
I also had to pay an additional fee to cover the wifi, breakfast and other amenities advertised. This was charged even though I made my purchase through hotels.com. I though I was getting a decent price however probably paid more than if I would have just booked directly.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月12日
I have not received the incidental charges on my credit card of $20.82, on 10-29, and $21.45, on 11-4. I did not incur ant incidental charges.
terry
terry,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月12日
Disappointed
Hotel needs to be cleaned painted updated very disappointed. The cleanses was not there at all. Whoever cleaned our room did a very poor job. Call downstairs and complained told me housekeeping was gone for the day. They will send up sheets so I can put on myself very very disappointed, someone should inspect rooms when they are supposedly ready
Maria
Maria,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年11月10日
Never again
Did not receive the room/king bed, or view "historic" I booked and paid for. They told me it was my fault since I booked same day. The room was fine if it was what you asked for. The view was of the modern event center. I took a picture to the front desk and asked if this was an "historic" view. They said that designation just meant buildings. Very misleading. Then, the 2nd day they invalidated our keys and we had to stop to get them reprogrammed. Next was a building wide power failure. Fortunately, we were not the ones on the elevator. The response of the staff was effectively "meh", until I said my dissatisfaction would be reflected in my review. By then it was too late to do anything. I won't be back and cannot recommend.
Michael
Michael,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月8日
Good location. Filthy rooms. Cold breakfast.
The room we stayed in was filthy. There was hair and dirt in the shower and on the bathroom floor. After our shower our feet carried the dirt into the bedroom. There was no toilet paper when we first got into the room. The eggs and sausage were cold. The listing said free parking and breakfast. When we arrived we were charged $21 for a resort fee. When I asked what that was for I was told that covered breakfast, parking and use of the fitness room. The staff was pleasant and the location was good.
janet
janet,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月6日
patrick
patrick,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月5日
Deidre M
Deidre M,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月3日
Jordan
Jordan,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月22日
the room was clean but the ceiling had a large leak in the past and needed to be painted.
shawn
shawn,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月13日
Rosemary
Rosemary,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月11日
The hotel is conveniently located near the historic downtown section on Natchitoches. Restaurants & shopping on Main Street along with beautiful views of Cane River are only a a few steps away.
Tommy
Tommy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月6日
It was very nice, close to front street, easy walk ability.
Amy
Amy,3 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月5日
Jerry
Jerry,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月1日
Marianna
Marianna,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月28日
Marilyn
Marilyn,2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月27日
Anytime we come to Natchitoches, we prefer staying here for the ambiance and nostalgia. I was so disappointed in our hotel room. There was a blood smear on the wall, hair in the shower, no hand soap. None of the shower amenities were labeled so we didn’t know what to use? And the room had a strong smell of sewer!! This place is too beautiful to go down so poorly!! I would not recommend staying here until the repairs are complete and the staff is properly trained!
Kymberly
Kymberly,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月27日
Frances
Frances,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月23日
Less than I expected.
I was expecting more and was very disappointed. This is just an average hotel at best. Staff was very helpful, when they weren’t on their phones. Breakfast was just barely average. There was hair on the clean (supposedly clean) towels. The floor needed moping. With that said I asked the front desk to bring me something we out of, which housekeeping should have supplied when the room was cleaned, they were knocking on my door in less than six minutes. That was impressive. Unless you have a meeting here or some other reason to stay. I would suggest you pick somewhere else and go to IHop for breakfast.
Glenn
Glenn,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月23日
Awesome choice!
The staff is very friendly, location is amazing and we had a great stay!!!
Kim
Kim,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月19日
Indalecio
Indalecio,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月16日
I enjoyed the stay, I always do. I would suggest reading the notes people place in the comments. I requested a first floor room due to health issues and was placed on a higher floor. We explained and the young lady kindly switched us to a first floor room, and we were grateful for her kindness. I also had to go to the front desk to get face towels because there wasn't enough in the room for 2 people. Minor things I can live with, and I will always be a repeat customer when I visit the area.