The service was extremely disappointing and did not match the high price.
When we first arrived, we found a wood tick on the bed. To be fair, when we called the front desk, our bed linens were changed immediately, but this situation raised serious concerns about cleanliness.
The next morning, the front desk asked if we were checking out, even though we had booked and checked in for two nights, the system only showed one.
Lastly, our room was never cleaned during the day. After our first complaint, we were told housekeeping was still working. When we returned that night, the room was still untouched. We had to call again to get it cleaned, which was frustrating after a long day.
Overall, the hotel looks great but the lack of basic service and attention to detail made for a very negative experience. We would not recommend staying at the hotel.
