We chose the hotel because the Hotels.com filter said the hotel was dog friendly. The hotel was not dog friendly at all. On arrival I was given an A4 sheet of paper with the rules for the dog, not exactly the warm welcome we were expecting. Unfortunately dogs are allowed on reception and the bedroom but that is all so we couldn’t eat in the bar area as dogs aren’t allowed. Also dogs are not allowed to be left in the room alone so adults can’t eat in the bar either. Also on booking the lovely lady called Jasmine said she would give us a room next to the fire exit which she did (Jasmine is credit to the team), unfortunately the restaurant manager saw me using the fire exit and said that I wasn’t allowed to do that again, another example of not such a dog friendly hotel. Definitely would not stay again as the hotel is in a very undesirable area. The two bar staff we met were friendly as was Jasmine on reception when we checked out.
Jonathan
Jonathan,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 1 日
The reception staff were excellent and went above and beyond. The restaurant was super busy (think there was a coach trip) but the service staff took it in their stride and a credit to the whole stay
Ian
Ian,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 30 日
Good
Mel
Mel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 23 日
Excellent
Really good lovely rooms very friendly staff thank you for a great stay
Brett
Brett,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 20 日
Ok place
Ok place
Nancy
Nancy,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 10 日
Quick stop over
david
david,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 10 日
vanessa
vanessa,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 20 日
Brilliant!
Tracy
Tracy,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 12 日
Was a nice stay
thomas
thomas,6 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 7 日
Caroline
Caroline,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 4 月 6 日
We checked in he got charged for He noticed this and asked for a refund at check out and they practically laughed at him and said it wasn’t there problem and refused to refund his money. Blatant theft in my eyes.
If this is the way this company acts when they have made an error, I/my group will never stay with this hotel chain again.
Shocking!