The food was horrible I checked out 1 day before the end and went to another hotel the windjammer in a different level
Paul
Paul,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月7日
Jeanine
Jeanine,6 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月21日
Room’s AC did not work. Room smelled like mildew upon arrival and was freezing cold a few hours later. The only way to make it warmer was to turn the AC completely off which made the room so humid that the floor, furniture surfaces and sheets were damp with condensation. The technician tried to fix the problem but couldn’t and it took 2 days of complaining to finally get a room change.
Loredana
Loredana,4 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年11月22日
Be aware of reservation deadlines and party noise
Arrived to the hotel late and was informed that we had to pay an additonal fee for extra person (we always thought the reservation was for 2) or loose the value of the stay. So in spite of only staying there overnight (15 hours to be exact), we had no choice but to pay. We were then told that we could not dine in any of the restaurants (part of the allure off this all-inclusive resort is the many restaurant options) because we had no reservations (reservations are due by 2 PM, yet check-in is 3 PM....) We were unable to fall asleep due noise from a large party taking place in one of the resort venues and music playing until way past midnight. It was a costly and overall disappointing experience.
Alan
Alan,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月14日
wonderful trip
lacee
lacee,5 晚浪漫之旅
CheapTickets 真實旅客評語
10/10 好極了
2024年11月14日
I loved this resort. Food could’ve been better is the only minus. Great experience here. Highly recommend
Nakia
Nakia,4 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年11月12日
Andrea
Andrea,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月12日
Sonia
Sonia,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月12日
Jermaine
Jermaine,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月10日
Kisha
Kisha,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月8日
Hellen
Hellen,5 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年11月8日
The property is large and beautiful. There are many bars and places to eat. The service is terrible each meal even the bars took over an hour ( sometimes longer ) to get food. I waited over an hour at the steakhouse for macaroni and was told it was still cooking after my food had come 30 min earlier. I also used my butler for reservations for the steakhouse and he confirmed then when I arrived they stated I had no reservation. Be prepared to say your room number a hundred times a day as it is asked multiple times at every food place. The buffet was the worse place to eat i do not reccomend. The coffee shop was good but they had no lid or straws. Many places to eat were out of products and food. The room had mold and hair in the tub. The curtains looked like they had blood stains or bbq sauce not sure and my first day 3 different people came knocking when I was just trying to relax. When they cleaned my room they took the robe and towels and didn’t leave any clean items. The view of the ocean was beautiful and there was plenty of seating. The only place I could get food quickly was the diamond lounge. I was very pregnant and asked to be driven in a cart to my room once and they were too busy. Then the elevator broke in the diamond suites and we all had to use the stairs. The room service was good but very limited to burger, pizza, sandwich, cake. It also took over an hour for delivery. Bring snacks! The ocean view was beautiful and the weather was great. I wouldn’t go back
nicole
nicole,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月6日
Deborah
Deborah,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月6日
Andrea
Andrea,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月5日
Vanessa
Vanessa,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月30日
Stéphane
Stéphane,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月28日
It’s a beautiful property with great amenities! There’s something for everyone, the customer service could have been better but our butlers Lance and Sarcha were phenomenal!
ERNST
ERNST,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年10月27日
Check in was a bit slow, especially when you have a long day of travel. For the most part everyone is super friendly minus a few.
Nicole
Nicole,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月24日
Bevan
Bevan,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月23日
Shannon & Terrell made our experience the best! All thanks go to them two :)
Sasha
Sasha,5 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年10月20日
Every staff member was wonderful Except front desk. Front desk was very rude… Room was not what I wanted vs what you get.
Daniel
Daniel,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年10月19日
Everything was beautiful but the liquor was not good
Wanda
Wanda,4 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年10月14日
I was very dissatisfied with my room. It was my birthday and I asked for a change and they did not welcome the change. They made no effort to satisfy my request.
PETA Gay
PETA Gay,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月10日
The most amazing experience and hotel spring for butler service Travis is the BEST!!!
Tracie
Tracie,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年10月10日
Room wasn’t clean, fingernail was found in the shower upon arrival, service at restaurants/buffet was extremely slow, staff was lovely and super nice.