The hotel itself is beautiful. There’s no lift, which is understandable as it’s a listed building, but something to be aware of if you have mobility issues. The staff are wonderful and go above and beyond to look after guests. Donna, the lady who takes care of the dining room, deserves a special mention because she keeps the area spotless and adds thoughtful touches that make the space feel welcoming every time you walk in. (Incidentally, this is the first hotel I’ve stayed in that offers yummy boiled eggs and soldiers for breakfast! 😋)
I was very lucky during my stay because the guests next to me were quiet. However, the day before I left new arrivals moved in and were constantly up and down the stairs banging on doors, which was quite disruptive.
I experienced a small payment issue, but Anna resolved it within minutes, which was much appreciated.
I stayed in Room 34 and would strongly recommend installing a proper handle on the inside of the door. The Yale-style latch combined with the door dragging tightly on the carpet makes it almost impossible to open. Anyone with arthritis or limited hand mobility would struggle and in an emergency this could prove dangerous.
One small gripe: I noticed while the rooms were being aired by housekeeping that the larger twin and family rooms had 50” TVs, whereas my single room only had a very small wall-mounted TV. It felt a bit disappointing as it made the single room seem less considered in comparison.