沃爾德馬克棕櫚泉飯店

There was miscommunication in regards to what was open for public and what was not, they overcharged my credit card.

We had amazing customer service from Mike at the front desk. He definitely made our stay memorable! Rooms had absolutely everything you needed which made the vacation that much easier. The only thing I was disappointed with was you had to be a member to access the WiFi’s for free otherwise it was $20+

The room was great, very clean and up to date. My issue was with the service provided by this resort. Upon arrival I received a text message a week before check-in stating "While a number of amenities, such as restaurants and bars, game rooms, activity centers, and business centers will remain temporarily closed; the pool is now open at your resort and ready for you to enjoy." All fine and well I expected certain amenities to be closed due to COVID. After checking in, the man hands me the keys and THEN tells me that they have a 2 hour time restriction on the pool and that reservations need to be made in advance in order to use the pool. I found this to be a very deceiving way to conduct business as the week before the text message stated that "the pool is now open at your resort and ready for you to enjoy" but nothing was mentioned about restrictions. I received no e-mails/notifications about the restriction prior to check-in. Had I known before, I would've canceled my reservation & paid the extra money for an AirBnB w/a pool. The whole reason for this trip was to celebrate my mother's 60th birthday and spend the weekend at the pool. We got a total of 2 hours for the whole weekend (we called at 6:30AM to even get a time slot, the rest of the time slots were already booked for the rest of the weekend). Needless to say, very frustrating and dishonest on their end. The business should've notified me of the time restrictions & reservations for the pool before the trip.

Staff and service were excellent, the price was surprisingly low for a relatively short-notice stay in a 2BR 2 BA condo. The proximity to downtown was perfect. The only thing we noticed, and it didn’t affect our comfort at all, was a leak in the kitchen ceiling due to all the rain we had during our stay. We will definitely stay here again.

We enjoyed the stay with our family. It was peaceful and quiet at the pool.

The room was large and clean. The staff were friendly and helpful.

Great location ... 5 mins drive to downtown. The pool area was always clean, lobby is is bright and inviting, the gym was a bit small but our 2 bedroom suite was enough space for 2 couple. Everything in the suite was in perfect condition, great beddings and bright and private. Great stay at Worldmark Palm Springs

Front desk personnel were friendly. Unit was spacious, but had an off-putting musty smell. Beds are comfortable, but seating in living area very uncomfortable. Credit card was charged an additional mandatory fee of $99.99 upon checkin for our 3 night stay which was not credited back until a day after we checked out. Offensive trash left in hallway in front of our unit smelled like garbage. We couldn’t get out of there fast enough each morning of our stay but the front door was very difficult to close. We had to slam it shut a few times until it would stay closed.

We had a 2 bedroom suite with a balcony overlooking the pool and the mountains. The property was clean the staff were nice and it was about a half hour walk to the Thursday night street market which we loved.

Great customer service. Great resort. Wonderful location and the size of the resort was perfect for my family