松德爾飯店 - V 棕櫚泉

The curtain rod was loose, kept thinking the curtain was going to fall off. Condition of property was ok, looked better in photos.

Nice place, with 2 pools (1 for families, 1 for adults). Lounge cushions getting a bit worn. I asked for an upstairs room with balcony, but got a first-floor room, with noisy people upstairs. They said they can't guarantee room choices. Otherwise a pleasant stay.

Checking in was hard. Took staff forever to come to store. Hard to find staff. Code not working.

The stay over all was less than average. We just needed a over night before we could get to our resort for thw weekend. It is very strange not having staff but we still didnt have a problem checking in. The room wasnt completely clean, I'd say 70% clean there were sticky spots on the table the instructions papers were clearly reused they were so wrinkled and tattered. And I was very surprised that the pool is 21 and over only. We have kids and could not go to the pool. Almost 200 dollars for only a few hours and what we got was basically a motel. Definitely will not be back.

Since no contactless is trending this hotel is up with the times however very little if no signage indicating where your room is where to go nothing is sent before hand none of the outlets would hold the plug they just would fall out now the USB is charged refrigerator never got cold or food was spoiled the drain in the shower it was backed up water ran into the bathroom the curtains were so short it did not keep out sunlight so 6 AM it was wakey wakey the floors were concrete All 23 ppl in our group had BLACK feet from dirty floors

It was a great location but we had issues checking in. Our code didn't work to get access to the keys to our room. We had to get on the phone to get a hold of an operator and wait for an employee on site to bring us the keys. The code to access all the amenities didn't work either so we had to get another guest to let us in to the pool in order to enjoy that. Other than that it was a great stay.

first gave me wrong room now i came in Feb 2021 loved ir came back march 2021 loved it came i April yall gave wrong room after promising a room simular to previous then floor filthy in bedroom then brown stains on bathroom floor i cleaned so saddned because we love the place... i hope to get a coupon or something oh also sent 11 guest to you since feb 2021. Robyn carmona

The staff at The V were very helpful and friendly. Your site over booked us at their hotel and made it complicated for them. They were extremely helpful and if it weren’t for them we probably would still be without a room. Hotels.com needs to be more organized.

We arrived on a saturday parking was difficult to find. The room was small, we had a shared balcony with another guest. The floor wasn't finished. We never saw any workers except the bartender and food server. There was 1 person doing both so service was slow. No pool towels, no phone in our room to call for assistance. Our friends bicycle was stolen right off the porch!! For the price we all paid I was vry disappointed.

From the promotion, you’d think this was a trendy boutique hotel like you’d find in Barcelona or Madrid, but what you find is a spruced up motel trying to be the ACE —but a very third rate version. We transferred from the Kimpton Palm Springs, for we extended our stay and there were no more rooms. We didn’t expect the same level of luxury, but we didn’t think the Sonder would be tawdry. The pool is completely unregulated—in fact, I overheard at the bar that it has become a local hangout. I guess that helps bar sales, but it sure makes paying guests feel neglected. You’re told no dogs—but the pool had several dogs (locals, I’m guessing). You’re told not to use your room towels, but then can’t get a towel at the pool. I asked the bar tender, she said it wasn’t her job, but the “woman” should come by every 30 minutes or so. (That never happened.) So went back to get a room towel, ran into a maid and asked for an extra towel, and she said, “Sorry we don’t have enough towels.” Are you getting the picture? Oh, and the air conditioner sounds like a gas powered generator. Try to catch up on sleep at the pool—with your own towel. Shabby and not chic. But the sun was great!