松德爾飯店 - V 棕櫚泉

From the promotion, you’d think this was a trendy boutique hotel like you’d find in Barcelona or Madrid, but what you find is a spruced up motel trying to be the ACE —but a very third rate version. We transferred from the Kimpton Palm Springs, for we extended our stay and there were no more rooms. We didn’t expect the same level of luxury, but we didn’t think the Sonder would be tawdry. The pool is completely unregulated—in fact, I overheard at the bar that it has become a local hangout. I guess that helps bar sales, but it sure makes paying guests feel neglected. You’re told no dogs—but the pool had several dogs (locals, I’m guessing). You’re told not to use your room towels, but then can’t get a towel at the pool. I asked the bar tender, she said it wasn’t her job, but the “woman” should come by every 30 minutes or so. (That never happened.) So went back to get a room towel, ran into a maid and asked for an extra towel, and she said, “Sorry we don’t have enough towels.” Are you getting the picture? Oh, and the air conditioner sounds like a gas powered generator. Try to catch up on sleep at the pool—with your own towel. Shabby and not chic. But the sun was great!

Very disappointed at the Sonder where for 3 days there were not enough pool towels to accommodate guests. The Elixir bartenders were bombarded with guests constantly asking when clean towels would be available and they mentioned they were not part of Sonder. This is the first time I use a hotel where you self-check. The body wash in our bathroom was close to empty and we needed to search for someone to get it refilled. Rooms were tight and small and for what they charge per night was unfortunately not worth it.

The contactless registration and overall experience was convenient and gave us peace of mind. Elixir, the pool bar, had a phenomenal burger and waffle chips that rivals most places: juicy, flavorful, and worth several repeat stays. The only suggestion I would make is to have more pool towels and perhaps enforce the no smoking policy on grounds.

Staff was very friendly and pool and atmosphere was amazing! Only downfall when we went was that check in was confusing because there was no front desk agent. You have to call customer service each time to get ahold of a worker

I hate this hotel. I would never stay here again nor recommend it

Our stay at Sonder at V Palm Springs was incredible! The service provided by the staff that we encountered was amazing. (Special shoutout to Cassie because she went above and beyond to help us out - she helped us get early check-in and on her way out she saw that we were looking for towels and made sure that we got pool towels! It seemed like she was off work and yet, was still more than willing to help us have a great experience and we really appreciated that.) We did stay on the lower level near the family pool which ended out working perfectly. Since there weren't too many folks in the pool at night time, we had the Jacuzzi all to ourselves. Some rooms have a private outdoor area just outside the room and it was perfect for us to play card games and hang out privately outdoors once we were done with the pool. I will say that it doesn't look like all rooms have an enclosed patio area however we got lucky and it was certainly worth it. The decor in the room we were in was also amazing. This hotel has a wonderful balance of cute indoor rooms with a custom swing and nice outdoor areas that are modern and sleek. Overall we were thrilled with our room and set up and we would definitely return. I did struggle a bit with the app and needing to find certain things but everything is provided through the app which can be extremely easy to use. They do have a text service and reminded me about check out which was nice because I was able to communicate with them that way.

The lobby was closed. It was cold and windy, but the kid who finally answered the lobby bell did not even invite us in out of the cold while he found the information we needed. The coffee pot in the room did not work. There was no maid service until the fourth day, at checkout time when we were ready to leave. The only place service was acceptable was at the pool. Property was clean and nice, and the beds very comfortable. This is not a 4 star, but a good three star, at best.

Great location, nice place & very clean. The rooms are simple and relatively new. Everyone was very helpful and nice.

Very bad experience with hotel and with hotel staff. Had an incident where we were witnesses of a domestic dispute on site and staff locked the involved guests out of their hotel room and refused to support us in bringing in police or security. Not a safe place to stay alone as women, no security and hotel policy is to not be involved.

Check-in experience was a chore...really strange process where you have to upload your drivers license. Walls are very thin and generally loud property. Great location but I don’t think I will stay again.