My fiancee uses a wheelchair and I made sure they were aware of this during the booking process. The disabled access is through a dirty fire escape and takes you in to a disgusting room piled high with black bags of dirty laundry which on one occasion was piled so high we couldnt get through without moving them.
Then we find out they had booked us in to a room accessible only by stairs and we had to wait whilst they found us a different room.
The room we were given was on the top floor which shouldn't have been an issue as they had a lift. However the lift is in such poor condition that my partner dreaded using it every time. It made very strange sounds and the display inside doesn't work.
The room didn't look anything like the pictures online. The paint was chipped and falling off, the ceiling had cracks, the glass bathroom shelf had at some point fallen off in the past and instead of replacing it they just left it on the floor behind the sink. Very poor condition overall.
The room was a little chilly so we decided to close the window, only to find it didn't close properly because the framework was broken.
The rest of the hotel corridors looked like they hadn't been updated in 50yrs, with similar issues to the room.
I made sure to get photo and video evidence of the issues as i was going to discuss them with the receptionist when leaving the hotel however on checkout he didn't even ask if we'd enjoyed our stay so i didnt bother. Deciding to leave this review instead.
R
2 晚旅行
6/10
OK rum, men ingen tillgång till frukost eller middag
Anders
1 晚旅行
10/10
Great stay for a couple of nights.
Sital
2 晚旅行
6/10
Very surprised how basic it was. A real struggle to get luggage from car park (paid extra) into hotel. No back door, had to walk down main road dodging traffic. Rooms not tidied or cleaned during stay, bins not emptied. Nice sea view from room though and a very good position for walking. Just very basic.
真實旅客
2 晚旅行
2/10
Room dirty, bathroom dirty. Bed lining looked like it had been slept in. Someone contact lens still on the sideboard. We complained. They cleaned room , when we went back in the fumes of beach was so strong burning our eyes. We left the hotel any stayed somewhere else. Staff room master keys were left on the bed .
Helen
1 晚旅行
10/10
Quoc Hung
2 晚商務旅行
6/10
Car parking, limited and no space for me! Restricted parking close by. On booking in there was no bar facilities or dining! They do give you clise by resteraunts list. Bed comfortable, basic facilities in the room, good working shower and toilet, clean but in need of decorating and carpets in my single room.
Robert
1 晚商務旅行
4/10
Staff were friendly & helpful, but the room was horrible. Carpet had numerous stains or marks, the bed should have been thrown out as one side sloped away to the edge & it was difficult to stay in the bed. Restaurant was not operating, perhaps due to time of year? Most hotels we have stayed in do offer a breakfast of some sort, nothing at all here. Good location in centre of town.
Rob
1 晚旅行
10/10
We had a lovely stay here, the room was gorgeous and spacious and the view was beautiful..
The lady on reception was a delight!
We would happily stay again!
Ms A
1 晚旅行
8/10
alex
1 晚旅行
4/10
M
2 晚旅行
6/10
alex
1 晚旅行
6/10
Just a one night stay at the weekend. We arrived later than planned but had a parking space reserved (pre booked) which was good. There are only a few spaces on site so pre-booking is essential, otherwise there's a public car park a short walk away.
The receptionist was very helpful and given our late arrival, advised that if we were looking for somewhere to eat to go soon because the local restaurants would be closing very soon.
The hotel is an old building that has obviously been adapted over the years to comply with changing regulations and expectations. Hence we found it a maze of corridors and fire doors, but well signposted.
Our room was spacious and with a sea view. It was comfortable but quite basic. The shower was only mildly warm but was ok for a one night stay.
The location of the hotel was good, with various attractions within a short walk, including the cliff railway if you don't fancy the steep walk down to the harbour area.
Martin
1 晚旅行
8/10
The location of the hotel was perfect for walking to the Valley of the Rocks and the coastal path. We had a room only but that suited us and the service was friendly and helpful.
Anne
2 晚旅行
8/10
We loved our stay, our room had a stunning view, we were lucky to see the most beautiful sunrise and sunset colours over the hills and sea from our window. The bed was comfortable and the room was a good size. The staff were very friendly and helpful. The hotel is pet friendly and welcoming for dogs which was a huge plus for us. The location is good as you can walk to Lynmouth or the Valley of rocks, and it’s close to restaurants and shops. There was just a bit of an odd smell coming from the shower in the bathroom, but nothing too terrible. We would definitely stay there again!
Sara
2 晚浪漫之旅
8/10
Steve
2 晚旅行
10/10
Absolutely fabulous stay at this hotel. Super dog friendly, amazing sea views from our room and really friendly helpful staff. Would definitely recommend. We already knew there wasn't a restaurant service, but lovely places to eat really close by. The room we had was huge with a big tv and great shower. The bed was big and super comfy. If i had to be picky, the carpet could do with an update as although clean and no smells was a bit stained, and it was too hot for me in the room (56). I would love to stay there again (so would my dog and partner 😀)
Jemma
2 晚浪漫之旅
8/10
easy to book
William
1 晚旅行
8/10
Excellent quiet location with stunning views across the gardens and sea.
On site parking advisable as it's cheaper than the car parks.
Lovely and warm throughout with temperature controlled radiators in bedroom.
Plenty of storage room and space.
Perfect location for beautiful walks and cafes/shops/Cliff Railway.
Staff were welcoming and available 24/7.
Some of the paintwork could do with refreshing but this did not effect our stay.
Caroline
5 晚浪漫之旅
10/10
Good hosts
Sinaid
3 晚旅行
8/10
The hotel staff are helpful and welcoming. It is well positioned in the centre of Lynton within walking distance of shops, bars and restaurants and beautiful walks. The hotel has a faded glory and is quirky and interesting. We enjoyed our stay and the rooms were warm with comfortable beds.
Kevin
2 晚旅行
10/10
Beautiful building. Great staff.
Debbie
1 晚旅行
10/10
Huge comfy bed with clean sheets, lots of pillows and lovely warm room with sea view, just needs a bit of love with the decor!