We arrived to Nuwara Eliya to find our hotel booking via Hotels.com had not been registered by the hotel itself and they were fully booked. Hotels.com took no responsibility as they used an agent called YOHO. This let down by hotels.com aside - we managed to find the golf club had rooms and could book in there. We were desperate to find somewhere quickly as Nuwara Eliya itself was a huge dissapointment! Weather was worse than Blackpool in November (there were even some hotels called Blackpool!) Torrential rain and around 10 degrees, no bars or restaurants around so we needed a hotel with its own bar and restaurant, so we quickly went for this place. Upon arrival, the rooms were very basic, not good. It has very clearly, 'had it's day'. The saving grace of this place was the cozy bar/pub to warm up in whilst watching the cricket, drinking beers and wines and chatting to very friendly staff members.