香克利飯店 - 利物浦

I booked 1 night away at the Shankly hotel in Liverpool for my family and I last Friday night July 24th. We arrived at the hotel around 2pm and were surprised to see large groups of young adults hanging around the outside of the hotel but it was unclear why they were there. On entering the hotel reception there were groups of young adults obviously dressed up for a night out standing around the foyer and drinking at the bar. On our way to our room, the corridor of floor 2 stank of wet, dirty carpets, the stench made us feel quite sick.We exited the hotel and returned at around 5pm, at this point there were even more young adults both immediately outside the hotel and in the foyer, and had obviously been drinking excessively.We went out for an evening meal and returned around 9pm,the hotel bar and foyer were very busy with drunk adults, we sat and had a drink at the bar but felt very uncomfortable with our two young children, aged 8 and 11 witnessing drunks stumbling from the toilets and glasses being smashed on the floor. We asked the bar staff why there were so many drunk adults in and around the hotel and were horrified to hear that the higher floors of the hotel had been hired out to a nightclub. My children and I witnessed police vans and sirens outside the hotel and several security guards ushering drunks out of the hotel. We felt extremely uncomfortable with the situation and decided to go up to our room to avoid witnessing anymore alarming events. From the 2nd floor w

Perfect! Perfect! Perfect ! Would definitely stay here again!! Worth every penny. Needs a little tic in the bathroom of 216 but otherwise great location and

Super clean, fun place to stay. Everything that was stated in the room they had and works really well. The staff are a biggest asset to the hotel as they go above and beyond for everyone.

Its was a lovely stay, could of been alot cleaner than it was when we arrived especially with hotel being closed for such a long time duimg lock down. But other than that , all was ok.

Attending friends daughters wedding, the staff were excellent due to the COVID 19 situation. They made everyone feel safe & the wedding was fantastic. Hotel room very nice.

The Hotel is tired,even little things like light bulbs need replacing.

I booked this hotel with a few friends to celebrate my birthday, it was my first time in liverpool so I was excited to stay at the Shankly as I had heard good things about it and the rooms looked amazing. A few days before my arrival a staff member messaged to ask me if I was celebrating anything special i told her it was a trip for my birthday and thought they may make extra effort to make our stay pleasant because of the occasion. When we got there we checked in and had to wait 2 hours for our room to be ready (although we arrived at 2pm and check in is at 3) the room was lovely and clean but I had seen online that there was surround speakers in each room, one of the main things that attracted me to the hotel, I wasted time trying to get it to work, I called down 3 times, twice they said they were sending someone up to have a look, no one ever showed before finally telling me that they removed all speakers from floor 2 and that the hotel was full so there was nothing they could do about it. Tried to order pizza at 2am I called it room service, the lady on the phone abruptly said it was only pizza nothing else, I asked if they could send some water up with the pizza she said no you have to come up to the bar and get it, at 2 in the morning!! Have you ever heard of such a thing even in the most basic hotel if you call and ask for a drink they will bring it up to you! Poor customer service, rude staff, let’s down the hotel and it’s location completely. Disappointed!!

Lovely stay. Check in easy, room not quite ready but we were early so had a look round all the memorabilia which was fab. The room was brilliant, very spacious and clean. Loved the ceiling picture especially as it had a calming light which was great as I can’t sleep in pitch black. Had a great night sleep in a lovely comfy bed. The breakfast was lovely and set us up for the day. Lots of Hen parties when we stayed but not a problem as rooms are well soundproofed. If you are a Liverpool fan and are going to do an Anfield tour stay here , it’s brilliant

Lovely, clean, hotel. Great location. Friendly staff. The only downside was that the reception phoned a taxi for us(Delta I think) which didn't come. So as we were trying to get to Anfield for the football we had to flag down a black taxi which wasn't easy. So the hotel and the taxi company need to communicate better.

We love Liverpool and stopping at The Shankly made it even better