4/10 一般般
2024 年 10 月 28 日
Owner is mentally a toddler
The staff working for the hotel is amazing, they maintain it well, they are helpful however the owner is a jerk. When I was checking in an employee from Bangladesh kindly helped with door as I’m carrying bags and a baby. They took forever to take payment about an hour for the first day so next day I paid online fully. So literally coming out from the elevator with bags and baby in my arms and the guy shows up no hi no nothing and saying I’m the owner so give me the keys. Ok well I have two more hours to check out and wanted to load bags first and have a coffee downstairs. But we’ll have him keys then just like that in the corridor he says you owe me a tax 4 euro. Well first of all tax is 2.5 euro they wrote it out on the first day on the piece of paper, kids under 12 are not having tax, second because they had issues with their machine working on day one I asked to put everything together and paid through card in case machine won’t work again. I have a receipt and a paper the employee gave. I’m while holding the baby and bags trying to pull that out for him and he is like oh that’s ok. Not holding the door, nothing. Man can’t own a business if he has no idea about basic hospitality, like luggage, holding doors and saying hi, how was your stay… I can imagine his wife carrying kids and groceries and he would be walking nearby asking her as well to pay for his new video game… child man not a man.
Maria
Maria，1 晚家庭旅遊
Hotels.com 真實旅客評語
