Feont deak was rude and uninformative. Room was filthy. Tv didn’t work.
Meg
Meg,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 9 月 14 日
Dayhana
Dayhana,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 13 日
mario
mario,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 10 日
Bryson
Bryson,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 9 日
Kyatonia
Kyatonia,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 8 日
Rebecca
Rebecca,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 9 月 5 日
Just not good
Desk help not helpful, hotel dirty. Entrance closed. Room not what was reserved. Room and bathroom were not up to cleanliness expectations.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 9 月 4 日
Terrible. It took over six hours to get checked into a room I didn't book. I had no person come to my room for fresh towels or toiletries. Staff was rude and very unhelpful
真實旅客
4 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 4 日
Sarah
Sarah,5 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 2 日
Shvonne
Shvonne,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 9 月 1 日
While the room was clean, this property didn't have sufficient clean towels and it desperately needs updating....poorly cleaned hallways, issues with elevators, staff seemed overwhelmed at times
Darrin
Darrin,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 30 日
Laughable service and even worse facilities.
Check out was delayed from 3pm to almost 630. Even then my room had to be downgraded with no option to adjust price since I booked thru hotels.com. Also, the furniture in the room was dirty and/or not in proper working order. Staff at the counter was less than helpful with any concerns. My wife called to request blankets and pillows for the pull out couch as there were none provided in the room. The staff advised that housekeeping would be by shortly to provide them, after two hours of waiting at nearly midnight we went down to the counter in person at which point the staff rudely laughed and said “we ain’t got none of any of that”. Definitely going to be reaching out to their corporate contact center to file an official complaint with them.
Aaron
Aaron,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 25 日
It was okay
Room wasn’t ready at check-in time. Parking was not available onsite except through valet, so had to park downhill and haul luggage.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 19 日
Daisha
Daisha,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 17 日
Nasty hotel. No linen
This hotel was nasty. Never had clean linen. Housekeeping did not come at all. Hard to reach the front desk. Asked for extra bedding for the couch. Was told housekeeping was coming and never came. Went back down to the front desk at 1am and they said there were no extra rooms and no clean extra bedding. Bo extra towels or wash cloths.
Makayla
Makayla,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 17 日
Kailey
Kailey,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 16 日
Angie
Angie,2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 14 日
Wasn’t perfect but not terrible
I have to say breakfast was very good but the rooms smells, service people
Were nice but rooms were missing towels. The sofa bedding was not there and asked them the never bring anything. For one night it’s ok. Rooftop pool
Was
Nice and view beautiful but the smell of the rooms and basics like bedding and towels yeah was down side. Breakfast good and pool was very nice. Also the gym was cool. Overall I won’t say was terrible just need more cleaning
Rogger
Rogger,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 10 日
Just okay
Staff was nice. Used in room phone called three different times said the call would be recorded for quality assurance nobody ever picked up... so annoying. Balconies sealed off in the room giving off a low security prison vibe. Book this property based on the pictures of the swimming pool, when I got there there was some type of family reunion blasting offensive music and people sucking on giant hookah pipes and vapes, not a chance that staff would enforce the no smoking policy never saw any security. The outdoor patio furniture was missing all of the pillows I guess someone had stolen them or throwing them off at the roof making the chairs very uncomfortable. Hallways were dirty and chipped paint everywhere looks like years of over painting mold and stains. This place was probably really nice back in the '90s. Parking garage was sketchy and dirty. Gave the homeless people in front of the hotel some free food. The bed was comfortable, I was going to try the breakfast but it was overrun by people mounding plates of free food in their pajamas, poor staff was overworked and the place was a mess. Overall it was fine, would book again or bring my daughter here.
Joseph
Joseph,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 10 日
Do not stay here
This hotel is horrendous to say the least. The lobby is upgraded. But the floors are carpet and as soon as you get out of the elevator to go into your room. It spelled like wet/molding carpet. My room also smelled just as disgusting. The toilet seat was broken. And my sheets had stains. Despite me going down to ask for a change for my sheets and them agreeing. No one came to change it. In fact a lady came to take out my trash but I asked her to change it and she did. They advertise laundry services but the laundry was broken and even had holes up at the top. My cloths still smell like mold carpet. This is the worst hotel I’ve stayed in.