I stayed for over two weeks here. Some staff members were nice and helpful, others were rude and could care less to help. One example, we had asked reception about getting a fan for our room because the air flow was not good. We never heard back from anyone about it. The mattres needed to be replaced, it was so worn, with broken springs. There was extreme high and low parts of the bed and super squeaky in spots. The cleanliness really needs to be improved. Our carpet was nasty and was only vacuumed the last day of our stay. The tub area had mold, it grossed me out so much. I needed a floor sweep once, and housekeeping didn't sweep it. It was the main thing I needed done in our room! So then I ended up using a pillow to sweep as best I could. I needed laundry done during our stay. First, I had to ask for a laundry bag, then they didn't pick up the laundry bag after I had it ready to go with the form filled out. So I asked reception and they said no one was working on laundry the next day. So then they said they would send someone to pick it up in two days time, which they never did. I ended up washing and hanging some of my own laundry becuase of this. The food was just average. I would NEVER recommend this place to anyone. We had come to Armenia months before and stayed at the Paris Hotel and that was so far superior to the Opera Suite Hotel.