Most things were fine, except the poor drainage in the shower room. The location of the hotel was safe but the walking distance was lack of places for shopping or dining.
真實旅客
3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2017年6月30日
Yuk Lun
Yuk Lun,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2016年8月16日
Yuk Lun
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Shangrila means consistency, service with a smile
I have stayed at several Shangrila properties but each one the experience is consistent wrt to hospitality, service and amenities
DEEPAK
DEEPAK,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月19日
Craig
Craig,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月13日
Bjorn
Bjorn,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月24日
Shangli-la is not one of the best anymore
Horizon club was good. A good room makeup. Very food bedding. Power shortage including elevator stop several times everyday. Very dangerous hotel limo driver for airport pickup. Attitudes of staffs at cafe B and gym are quite bad. Meals at Saffron was too salty and mo change even after complaints for whole dinner course.
Kyon soon
Kyon soon,3 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月22日
Poor service level at Bangalore Shangri-La
Experience is not so good and to some extent, I would say unexpected:
1) Interaction with front desk staff at midnight wasn't expected at this level of hotel. He needs serious grooming & especially on customer interaction & choice of words.
2) On next morning, I left at 9:30AM and around 4:30PM while crossing the hotel during my journey from South to North of the city, I thought of dropping few stuff. But surprisingly found that the room hasn't been serviced. I asked a carpet cleaner, who was then working just outside my room; he responded that I should have informed front desk while leaving. Understood that he is also another untrained member of the team.
3) Though hotel has 6 lifts in the lobby but most of the guests didn't respect the privacy of other members. Lifts were often too crowded and giving a feel of shopping mall or office lifts. Hotel could have deployed a person to manage the crowd. I finally decided to enter a lift with 2 other guests but then 3 more people accommodated themselves! No one had time for another 40-50 seconds. A lapse from hotel management.
4) I had to extend my stay for one more night. Though I completed my formalities in the morning before leaving the hotel at 7:15AM, my access key hadn't been updated. So, I had redo that at 8PM...at a gap of more than 12 hrs after being refused lift access.
5) In continuation of #4; my wifi hadn't been updated. Finally realised that my choice was wrong & decided not to bother any further.
6) Iron-board unsafe
Abir
Abir,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月13日
Vijayaraghavan
Vijayaraghavan,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月9日
Ki Yong
Ki Yong,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月3日
Lalit
Lalit,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年7月8日
Decorations are good. Food was good.
Uma
Uma,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年6月27日
MUNISH
MUNISH,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年6月23日
Atsushi
Atsushi,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年6月21日
Manish
Manish,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年5月10日
Sanket Kumar
Sanket Kumar,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年5月9日
Shino
Shino,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年4月28日
Gianni
Gianni,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年3月25日
Best in Class Staff & Accommodations!
Thi is BY FAR the best hotel experience I have had in my many visits to Bengaluru and other cities in India. The front desk staff is EXCELLENT. The property is beautiful and very flexible for meetings and events. I had an event in the Saffron restaurant and the Service Staff and food was exceptional. I am so grateful for the extra care and kindness I received. Thanks you all for such a beautiful & stress free experience!
Anita
Anita,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年2月26日
Excellent Hotel
Sehr schönes Hotel mit einigen Annehmlichkeiten. Leider nicht ganz günstig.
Gianpietro
Gianpietro,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年2月13日
We stayed 2 nights at the property with our 1 year old. From the moment we stepped out of the car we received near perfect service. The staff from the reception, restaurant to the club lounge were always attentive, accommodating to our needs an made sure we were comfortable at all times. The room was also clean and very comfortable, and the food was absolutely delicious.
I want to make special mention of a few staff members that made our stay an especially happy one - Dharini from the front desk checked us in and suggested an upgrade to the club floor. She personally escorted us to the rooms so we can view them and choose and we ended up opting for the upgrade which we do not regret. She was always there to help us and even organized food for our child when we arrived. We were also served by Shikha at the Horizon Lounge who catered for our every need including providing kid friendly options during cocktail hour. Ravichandra from the housekeeping department also made sure our room was always comfortable and fully stocked. He even helped bring our bags down himself when he could have called for the porter - this is GOOD service!
Very rarely do I write positive reviews but our stay at the hotel has convinced us to visit Bangalore just for the hotel. We will be sure to be back very soon. Thank you to your amazing staff!