It’s a wonderful hotel. It’s small so the attention to detail and comfort is above and beyond. The staff is incredibly friendly and gracious; the beach and amenities are clean and well-attended; and the overall feel is that of staying in a private treehouse.
Stephanie
Stephanie,4 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月3日
Best hotel in Tulum
Absolutely great hotel! Everything was perfect, the best hotel we ever stayed in Tulum (being coming here for 4 years) Very quiet also!
Olga
Olga,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月25日
真實旅客
6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月22日
Great service
Myriam
Myriam,1 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年11月19日
Great stay
The front desk team were really good. Was super happy with the garden room. It was a nice small property and you can can get some access benefits at sister properties.
Yogesh
Yogesh,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
Service, location, style
Timur
Timur,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年11月18日
Joanne
Joanne,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月12日
amazing
Radhika
Radhika,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月30日
The staff were very friendly and helpful. It rained and our roof started leaking and rain water got all over the bathroom but besides that the hotel and service was very good.
Jamal
Jamal,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月17日
The property was beautiful and the staff was excellent.
Rebecca
Rebecca,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月13日
Noalys Yasiri
Noalys Yasiri,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月7日
Roxana
Roxana,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月4日
Ryan
Ryan,7 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年9月29日
Buen servicio, pero mala ventilación
Cuauhtémoc Jaramillo
Cuauhtémoc Jaramillo,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月27日
Yuliya
Yuliya,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月23日
Was beautiful
Magda
Magda,3 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月21日
Súper bien ubicado
Karla
Karla,2 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年9月19日
Perfect location
Beautiful villas right on the beach. Perfect location with several restaurants/bars nearby. Great staff/service. Great breakfast and beach bar service. Very thankful to the staff for helping us find an emergency doctor and dentist after a fall. The floors are very slick so be careful if wet. Love Alaya. Love Tulum.
jaman
jaman,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月17日
The workers are very friendly, but the property needs maintenance. Out of the 7 nights I was there, I had to catch eight frogs between the shower and the bathroom.
Diosy
Diosy,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月13日
Christian
Christian,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月13日
Great cozy hotel right on the beach. Truly an amazing experience. The only downfall is since it’s on the beach you can only get to the hotel by taxi and it cost $30-$40 for every time you enter and leave the area to go into the city. And taxi drivers are always trying to maximize how much they charge. For that reason alone I will not stay in the beach area again. That was too frustrating. The first night I arrive the taxi drivers went on strike and there wasn’t any taxis available the second day I was in Tulum. I felt trapped. Be ready to spend a lot of money on their food as well. My friend and I would spend $60-$90 on breakfast alone at the hotel. I will say the food is super clean. They offer all healthy choices. They offer you one free healthy drink a day .i chose a shot of tumeric and ginger. Waking up on the beach was also breathtaking. The stars at night are amazing.
Maria
Maria,5 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年9月12日
This property was amazing.
Sarah
Sarah,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月8日
This place is really perfect. A great location within walking distance to the restaurants and shops but also quiet and laid back to relax at the absolutely gorgeous beach. The property is wonderful. It is a small place, it is surrounded by jungle plants, white sand and the turquoise sea is steps away. The small houses and spacious rooms are beautiful. One thing to keep in mind is that AC is off between 8:30am and 6:30pm. We are used to having AC on all day at our home but honestly we were not bothered by this limitation. I really don’t want to write this review so that too many people find out about this little gem. I would not hesitate to stay here again when in Tulum.
Ilan
Ilan,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月4日
The staff and hotel was great . This is our second trip in the past two month. Planning on returning for New Year’s.
EMERSON
EMERSON,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月3日
7 star service
Absolutely incredible staff. 12/10 customer service. I’ve stayed in Tulum multiple times and this has by far been the best as far as service goes.