Continental breakfast not good. Pastries less croissants arrived 45 minutes late. Tea made with lukewarm water. Coffee out without a warm plate.
Shower difficult to adjust as fitted too close to the wall. Stairs difficult in places.
Used this hotel previously several times before without problem. What's gone wrong?
Terry
Terry,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 17 日
BRIAN
BRIAN,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 15 日
Mij
Mij,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 13 日
Bowls finals
Very good hotel with plenty of parking.
No aircon unfortunately and we stayed during the very hot weather which made the room very very warm. But there was a fan provided which helped.
Clive
Clive,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 6 日
Søren
Søren,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 6 日
Stay over in Kenilworth
We were blown away by the charm and character of the hotel which is in the beautiful Kenilworth “ Old Town “.our room was comfortable and well equipped , tea , coffe , biscuits and a vice little bar of chocolate . Ample parking and a great choice of food . The restaurant is atmospheric and well laid out . Friendly , helpful staff who were personable and efficient .
Raymond
Raymond,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 9 月 4 日
Make sure you select the correct date!
I'd accidentally booked the wrong date, and within minutes of booking and realising, I contacted hotels.com to amend the booking to the following day. Hotels.com kept me fully informed and tried their best to change the date, or get a partial refund for this this but they reported that the property manager refused move the date without losing my original booking costs and rebooking and paying again. Should I have paid for the booking again, or taken my regular business elsewhere? Certainly the latter. Staying here on a number of occasions in the past, I've found the service great, the food is good (albeit very pub-chain quality) and rooms comfortable - but this recent experience has certainly left a sour taste and I won't be returning. There are dozens of other hotels around Kenilworth and Warwick that I've found are much more accommodating with regular travellers.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 9 月 2 日
Peter
Peter,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 31 日
Nice weekend away.
Hotel and rooms very nice clean and comfortable. Had no remote for tv but was quickly sorted. Food nice but service not the best it came cold then took nearly 45 mins to come back and it wasn’t even busy.
Paul
Paul,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 31 日
We really enjoyed our stay. Room was wonderful as was the food in the pub nextdoor. Breakfast was also great! Would definitely stay again.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 25 日
Vicky
Vicky,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 24 日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 19 日
Checked in and went up to the room which hadn’t been cleaned…back to reception where we were left waiting awkwardly while they worked out if there was another room to put us in
Paul
Paul,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 18 日
Comfortable stay
Location was fine and easy to find. Onsite parking was limited, but luckily there’s a public parking area just 5–10 minutes’ walk away. The room was comfortable and the restaurant was nice, making it an overall pleasant stay.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 11 日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 8 日
Gareth
Gareth,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 7 日
Ariff
Ariff,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 28 日
Comfy and cute
Lovely spot to stay in, we stayed when it was hot but the room was armed with fans! There’s also a night porter to let you in after hours so it feels safe.
Alice
Alice,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 2 日
Clair
Clair,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 29 日
Joanne
Joanne,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 21 日
Staff a little inexperienced and robotic. No chef at breakfast, so a reduced menu. Food mediocre, badly cooked. This area needs serious attention. Only 1 out of 10 specials available at dinner. Annex room #32 suitable for guests with a disability, bathroom enormous but very spartan, some guests might object, but we were only there for 1 night.
Hotel should provide a refund for not providing a cooked breakfast option. A sausage on dry bread doesn't cut it!
No milk in room.
T. Austin
Terence
Terence,1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 17 日
John
John,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 15 日
Just a quick night away. Parking a bit of a challenge as the cars I parked between had been a bit greedy. Room spotless, bed comfy, the chocolate bar a lovely touch. Wine selection very good and food really excellent. Staff helpful-we couldn’t get our TV to work. It was promptly fixed