No tenía buen servicio las regaderas de la ducha, los de recepción no dieron buena indicación para poder acceder al edificio ya que tenían puerta de seguridad y se demoraban en contestar el citófono y permitir el acceso. Los desayunos fueron buenos y la atención de la persona encargada de la cocina fue excelente. El arreglo de la habitación fue diario y bueno.
Martha
3 晚家庭旅遊
10/10
Jeannette
1 晚旅行
4/10
The customer service is unfriendly. No one said "good morning" when they saw us in the morning, coming down the stairs or entering the hotel etc.
At late check in we were asked for a $100 CASH deposit that was never mentioned beforehand. I verified with another staff member the day after who said I did not need to pay that. Which led me to believe it was a scam.
We got sick during the stay because of the AC unit that smelled like mold and humidity. Not to mention that water literally was coming into the room through cracks in the wall above the AC unit (see pictures attached)
There was a terrible smell in the hallways of the hotel, stains on the carpet of the room, and trash and beer cans left around the pool.
Good points:
The breakfast was good. It was clean and the kitchen worker was friendly.
The shower was spacious and really hot.
The bed was comfortable.
真實旅客
8 晚旅行
6/10
The gate accessibility was awful. No signage about it. The hallways smelled like mildew. The carpet in the rooms felt gummy.
Federico
3 晚家庭旅遊
8/10
Great simple please with good breakfast thought the lemon pepper breakfast sausage was BOLD but all in all good stay
Lugo
1 晚旅行
10/10
Nice stay very welcoming staff. Smooth transaction. Representative was friendly attentive and professional. Strongly recommended.
David
1 晚家庭旅遊
2/10
When you walk in your immediately infused with urinal smell and sewer. We left to do a family outing and once we returned the smell got worse, carpet in the room had a strong odor of urine. About 4:53am I felt a bite, thought it was a mosquito and as soon as I was going back to sleep I felt another bite. I immediately got up and checked the bed and there was a bed bug. I checked the other bed in the room and saw another bug on the pillow case. I notified front desk, Aaron was working, he was willing to move us, but my husband did not want to stay till check out. I did ask for a refund for the room. He said he would notify management. I did take pictures of the bugs and the bite marks I have. I have 4 bite marks and also one on my right eyelid. It swelled up immediately.
Crystal
1 晚家庭旅遊
4/10
Ilissa
1 晚旅行
10/10
Good breakfast. Rooms nice and cool
真實旅客
1 晚家庭旅遊
10/10
Juan M
1 晚旅行
10/10
真實旅客
1 晚商務旅行
10/10
Miguel
1 晚旅行
10/10
Real quiet room even though it’s off of I-10. I value my sleep and able to sleep just fine here. I haven’t stayed here since June 2024. I’m glad that in that time they’ve added a fence and gate to the property.
Miguel
1 晚旅行
6/10
Casandra
1 晚旅行
10/10
I really enjoyed my stay. The room was nice and clean. There were plenty of towrls. The room temperature upon walking in was just right. Please, please give your housekeepers and kitchen stuff a BIG thank you for me!
Christina
2 晚旅行
10/10
Chad
1 晚家庭旅遊
10/10
fred
1 晚旅行
2/10
Alfonso
1 晚商務旅行
4/10
The Hotel was in poor condition trash in the stair, no towels, too old; the bathroom was terrible, the carpet so nasty
Juan
1 晚家庭旅遊
8/10
Breakfast was cool. Staff was decent. Room was alright. A few stains on carpet and on a pillow. Heat and cold air worked wonderfully. Entering and exiting the property was unique. Didn’t realize the gate opens at you approach it. Then there’s a code needed to exit, which was something I’ve never seen before. Overall a B-
真實旅客
1 晚旅行
6/10
Miguel
2 晚旅行
4/10
There is nowhere in the instructions of arrival of how to get through the metal gate and we spent close to an hour looking and on the phone before we finally got the instructions. It was very frustrating
Debra
1 晚浪漫之旅
8/10
Stayed several days; Staff was friendly; Breakfast was good