麥加賈巴爾奧馬爾凱悅飯店 - 麥加

It a great hotel, modern, clean and great location close to the Haram

3 hours wait for check with a baby even when requested an early checkin a month in advance. When asked for water while waiting, charged 5R. Reception staff kept saying 15 more minutes for 3 hours and then tried to give a lower grade room when we had already paid for a higher grade. Room service called at 2:00 am to collect the cart? And wouldn't hang up until I agreed to leave it outside right away. Only 1 cart in the whole hotel? The entire breakfast menue hzs red chilli added regardless if its beet salad or baked potatoes, middle eastern food or continental. Is that a way to make it tasty? Can not control the room temperature. Engineering controls from main area and keeps it at 19 degrees. Called several times to adjust but they won't. If it's not the location would be hard to justify the price and attitude. Find and Alternative if you can.

Service was efficient. We loved the ambience of the hotel and the fact that it is located conveniently near the grand masjid.

Poor poor customer service. We had no WiFi in our room and it took numerous calls and follow ups to finally get a replacement room 6 hours later. Not acceptable.

Everything is great except beds pillows they were uncomfortable at all.

Breakfast was amazing, hotel was really nice very close for the haram with a good mall inside it. Only thing was the air con in the room kept switching off through the night meaning the room would warm up very fast. And the pillows are a bit too soft. Other than that a really nice place to stay

The management kept locking our room key every day

Amazing hotel with excellent location. Negatives: •Wi-fi internet was extremely slow • The waiters at breakfast need training. Their service was pathetic and the queues at the breakfast buffet were crazy and more chefs are required.

The bad customer services spcialy the front desk, long waiting time for your room to be ready for check in or you are offered to be down graded, expensive charge for late check out it is not clear deferent charges from one employee to another (350 to 600), nobody answered in the customer service if you call from the room . Location is good but not in the holy month of ramathan all the access to the haram is closed you have to walk far in very crawled street, no organization in the restaurant if you from certain countries you can enter the good restaurant otherwise go to the lobby one .

Amazing stay