We had to switch rooms late at night due to the beds (mattresses) being dirty and trash in the room. Even the second room was not clean and there was a horrible smell on the floor of the room we had to move to. I was told by a manager I would receive points as a refund for the room that would cover me booking “another room and some” due to the inconvenience; however, I never received anything. I called a few times to speak to the general manager but I keep being told he’s not in. The only thing decent about the stay was the receptionist. She was very apologetic for the condition of the rooms and me having to switch rooms late with my children. I even emailed photos of the rooms condition. I’m disappointed that I was lied to and nothing as actually done. I’m going to chuck this up as maybe the hotel is under staffed and the few employees there are doing the best they can and rushing. Yet it is unfair that guests and employees get the bad end of the stick.
Asia
1 晚家庭旅遊
10/10
Amazing stay easy check in
Alicia
1 晚家庭旅遊
10/10
Jason
3 晚旅行
10/10
Gabriel Enrique
1 晚旅行
6/10
Carlos
1 晚家庭旅遊
10/10
Hollie
2 晚家庭旅遊
10/10
Muy amable y servicial el personal.
La habitacion en muy buen estado
Carmen Lucia
1 晚家庭旅遊
10/10
Liza
1 晚家庭旅遊
10/10
Ashley
2 晚旅行
10/10
Aleksandr
2 晚旅行
6/10
Benjo
2 晚家庭旅遊
10/10
Lakeith
1 晚旅行
8/10
We stated a while week, to visit with and take care of my mother.
Karen
7 晚家庭旅遊
10/10
Jesse
3 晚旅行
10/10
Deborah
1 晚旅行
8/10
Gentlemen who answered my call was nice but the lady that Sunday evening in the front desk had a bit of spice which is questionable service but overall it was fast and easy.
The shower door didn’t seal all the way in our room so it left water on the bathroom floor.
Very cool that they have a waffle maker that comes along with the breakfast!
Only a few minutes drive from the beach !
Gustavo
1 晚浪漫之旅
10/10
Staff was welcoming and fast to check in. Room was spotless, very well maintained. Love every-time we stay here. Consistently great.