When we got to the room, the tv remote was just an empty box that had chew marks on it. Took it to the front desk, which i had to call a number for someone to come back. Got a different remote. Went back to room. Saw a cockroach on the floor. The bathtub was filthy. Saturday night about 8:30 pm we turned on the lights and saw multiple cockroaches (see pics). The frontdesk is closed after 10pm. Really? ? The tv antenna was on the floor. Just overall filthy and bed was uncomfortable as well.
Donald
Donald,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 23 日
Renee
Renee,8 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 9 日
Daryl
Daryl,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 8 日
Lavaeya
Lavaeya,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 6 日
Tina
Tina,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 21 日
Amanda
Amanda,14 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 17 日
Management can't do his job adequate.
Do not stay there at all it's definitely not worth any of your hard on cash or debit/credit cards. Restroom door had a hole. The room temperature was like you were in a sauna day and night. The front staff said they don't have a bell hop for years now on day one of check in. The only person decent inside was the one that collected trash and or did inform maintenance issues back to management. The elevator was not operable from the 4th floor back down to first floor. The elevator was operating from the first floor to the 4th floor. There were times the elevator was not operational correctly. I even got stuck in there with no cell phone. Luckily, the phone button inside I pressed the elevator it opened. But, for a min there of course I did panic because there would not be oxygen for myself afterwards. As well as check out this Manager for seven years did tell myself verbally he would call other Wood spring Suites to let them know about myself. This Manager did like to tell me I was being aggressive when I definitely was not once at all. Imagine if I did have audio on myself this Management would be apologizing so quickly. So, most definitely someone needs to audit this place entirely from the front desk staff as well as the interior and exterior of this property entirely. Apparently, with all past and present reviews someone needs to understand some lingo that maybe someone is telling it truthfully. If anyone was aggressive was the Management himself.
Brenda
Brenda,15 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 15 日
Dylan
Dylan,7 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 8 日
Disgusting hotel !!!
This is the worst hotel i have ever stayed at. The shower floor was disgusting ,the paint was coming off and there was a dead roach in there . Then when the lights were off that’s when all the roaches came out . They were climbing on my luggage and everything. Worst part is i checked out early because of these issues and the hotel didn’t want to refund .
Rosalia
Rosalia,7 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 15 日
Horrible manager n hotel is covered in roaches
The room was covered with roaches which would climb into wardrobe and on u while in bed. Toilet did not work the ENTIRE MONTH STAYED AND MANAGER IS DICRIMINATING AND HAS A NEED TO NOT LISTEN TO COMPLAINTS AND EILL VIOLATE YOUR RIGHTS AND HIPPA LAW JUST TO ACCOMODATE WHAT MAINTENANCE THAT HAS BEEN IGNORED YOUR ENTIRE STAY. HE WORKS WHEN HE WANTS TO, NEVER CUSTOMER SATISFACTION FIRST. WILL TELL U TO LEAVE IF YOU SPEAK UP about issues and let him know his work ethics are terrible. Then will not refund whatever u paid in advance for. Not to mention HE REFUSES TO GIVE UPU HIS BOSS INFO YO FILE COMPLAINT.
Jamie
Jamie,7 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 14 日
Place had roaches. Noisy people. I should have not paid as much as I did and have to deal with all of this. Maintenance has to come check out room something about contractors didn’t fix the floor right. It’s was all uneven and everything. If the room wasn’t right and you knew someone was coming to look at it why would you put someone in that room. The manager was very rude and was talking to us like we were his homeboys instead of customers. He told us to wait to check
In because we were early then he disappeared and we didn’t get checked in til after 3 when someone else got there on their shift to check us in.
Starlette
Starlette,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 5 日
April
April,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 6 月 1 日
I’ll give a two for friendly housekeepers and having a very old heavy commode seat. Two days in and my comment was my bedspread was buggy. I was told to take pictures. I did.
Kathleen
Kathleen,16 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 31 日
Jonny
Jonny,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 30 日
the bathroom door was broken by someone and repaired so it's scary to be in the room
Alena
Alena,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 27 日
Ariel
Ariel,7 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 27 日
It was roaches everywhere. They were even all in the bed.
Ariel
Ariel,7 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 26 日
Dirty, weird smell and bugs in the room plus staff very rude and disrespectful
Diego
Diego,3 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 20 日
cynthia
cynthia,7 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 16 日
Kathleen
Kathleen,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 14 日
cynthia
cynthia,7 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 9 日
It was very dirty offered poor service and honestly was just the worse stay I’ve ever had