I arrived at 9pm
I called to say I was going to arrive at 9pm.
I reserved a 2 bed room.
Also I had reserved the “pay at the property” option.
When I arrived, the hotel was overbooked.
They did not have a 2 bed available. And I had already been charged for the room, before I even showed up. I paid a 2 bed rate and that’s not what I got.
The poor front desk clerk was asking her manager Paula for help, and Paula was not helpful. She was asked to clock out and go clean my room. Because the cleaning service had not done so that morning. Props to the front desks girls at that property. They deserve a raise.
Paola
Paola,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 6 日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 5 日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 31 日
Clean
feke
feke,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 3 月 15 日
Jazmin
Jazmin,6 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 3 月 10 日
Brandon
Brandon,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 1 日
Gustavo
Gustavo,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 27 日
Gustavo
Gustavo,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 2 月 22 日
Office opens at odd hours. Can not het anyone at front desk to answer the phone.
MICHELLE
MICHELLE,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 2 月 18 日
No me dieron mis habitaciones..se tomaron el cobro y costo para que reenvolsaran el dinero