I arrived at 9pm
I called to say I was going to arrive at 9pm.
I reserved a 2 bed room.
Also I had reserved the “pay at the property” option.
When I arrived, the hotel was overbooked.
They did not have a 2 bed available. And I had already been charged for the room, before I even showed up. I paid a 2 bed rate and that’s not what I got.
The poor front desk clerk was asking her manager Paula for help, and Paula was not helpful. She was asked to clock out and go clean my room. Because the cleaning service had not done so that morning. Props to the front desks girls at that property. They deserve a raise.
Paola
2 晚旅行
2/10
真實旅客
1 晚旅行
6/10
真實旅客
2 晚旅行
6/10
Jazmin
6 晚旅行
2/10
Brandon
1 晚家庭旅遊
10/10
Gustavo
1 晚旅行
10/10
Gustavo
4 晚旅行
6/10
Office opens at odd hours. Can not het anyone at front desk to answer the phone.
MICHELLE
2 晚旅行
2/10
No me dieron mis habitaciones..se tomaron el cobro y costo para que reenvolsaran el dinero
Wilmer
1 晚旅行
2/10
Sara
1 晚旅行
10/10
Maribel
2 晚旅行
8/10
alejandra
1 晚旅行
10/10
Love it.
Cornelious
1 晚好友同遊
2/10
Nyssa
1 晚旅行
10/10
tomekia
4 晚旅行
8/10
Earl
3 晚旅行
2/10
Room was not clean
Porsche
1 晚商務旅行
10/10
So great
Nicole
2 晚旅行
10/10
Cerita
2 晚旅行
10/10
tomekia
5 晚旅行
10/10
It is good
Ayman
1 晚旅行
2/10
Horrible customer service. Dirty unsafe area. Also charged my card for services not received. BEWARE