8/10 非常好
2025年1月17日
Disappointing celebration stay.
Our room was a spacious “club” room looking out towards a large courtyard area. It was far too cold to explore outside! I had reserved and I had paid for four “club” rooms as this was a celebratory occasion for my wife’s 80th birthday. Reception were very helpful in providing one twin room, at check in, which I had originally requested. The heating in our elder son’s room was not working properly and although reception undertook to resolve this the room did not achieve an acceptable temperature until breakfast time! He has independently taken this up with management after our departure.
The buffet style breakfast was of excellent quality and well presented. The staff were courteous and helpful.
We had intended to take dinner in the restaurant. Regrettably the menu, although extensive, did not provide suitable choices for several of our family. Too many of the offerings were not unadulterated, the exception being fish & chips which was hardly a celebratory dinner! I was advised that the menu provided was dictated by Head Office - clearly they need to address this!
We therefore were obliged to eat elsewhere which was not the same as eating in the hotel restaurant and partially defeated the purpose of our stay.
From this experience I would not choose the Crown Plaza group for any future celebration.
Although children were accommodated they were poorly catered for regarding use of the swimming pool -only available during breakfast or after 6p.m. - during dinner time!
Mr Paul
Mr Paul，1 晚家庭旅遊
Hotels.com 真實旅客評語
