The hotel sends out an email message before arrival asking about room maintenance i.e. whether you want the room "made up" or not. We indicated that we wanted our beds made every day - that was totally ignored. After complaining at the lobby desk for the two following nights, we finally got the room done on the third night. In other words, the room was not cleaned three of the four days and only receiving new towels once. The room decor was very spartan with little or no normal hotel accommodations such as shelving, comfortable chairs, amenities, decent lighting, safe. Even the television on the wall was positioned poorly as it was parallel to the length of the bed. The reception desk staff was pleasant but none of our requests had any impact e.g. room cleaning, failed to make "wake-up" call, did not fix broken ceiling lamp. The shower stall was open concept with no enclosure such as a shower curtain or door - water sprayed all over. The breakfast was generally good but with little hot food available. The hotel location was central. In general, both the room and the hotel standards were not reflective of the high hotel price.