Wonderful stay as always, comfy, clean and cosy.
Made even better by the most friendliest staff member Kay, who always had a warm welcome every time.
Not much of the other staff seemed interested in working there, but weren't horrible like other hotels we've stayed at.
Just seems like something has changed since our many visits before in the past. All the other staff members weren't interested in chat or even noticing you were there in most cases.
No management visible and there to welcome us as guests or say hello while walking around restaurant, bar or reception area was a weird concept, unlike before. Always was a managerial person wandering around. Just tired out staff with a bit of a smile. Previous management were always "on the shop floor" with a smile and a welcoming "Hello how are you Mr......, is everything alright with your stay"
To be very honest, doesnt seem like Hiltons friendliness anymore. The reason we have retuened many times... (Other than that one lovely member of staff!!l