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The first night that we checked in there was no water. I spoke to the desk and they said it would be fixed within the hour. By morning it still had not been fixed. This meant no shower, being able to brush my teeth, no coffee, tea or juice or continental breakfast. This was included in the price of the stay. I inquired with the manager about getting some reimbursement for the cost of the stay for the night without water. He stated he would not compensate anything for the night. He then said contact Hotels.com to see if they would reimburse me. I believe that the hotel got the money that I paid through the Hotels.com site so I assumed that the manager would be more understanding. I understand that the hotel has new ownership and the hospitality is lacking now. I have stayed at this hotel at least 6 times a year for the past 7 years, minus 2020, with really good luck. I will be looking elsewhere when I return to Shelbyville in February.
Water broke on our last night there. Couldn't bath, flush toilets or have breakfast. Pretty disgusting after about 6 hours.
Good clean room, comfortable bed, and pillows. Good breakfast.
Friendly staff at check-in and room was nice
Love that I didn’t have to breathe air polluted with air fresheners! Hair dryer was awesome, along with breakfast. My only complaint was the bed next to the wall needs a new mattress. Very uncomfortable.
Best place to stay
Great rooms, cleanest and most well maintained place I've stayed at here in Shelbyville, KY. We will definitely use Best Western again!!!! Their breakfast is awesome, something for everyone, eggs, sausage, biscuits, sausage gravy, waffle, pasteries, hot cereals, cold cereals, yogurts, juices, coffee, teas, fresh fruit, if you leave here hungry it's your own fault!!! Thank you Best Western of Shelbyville, Kentucky!!!!