Guest services were really helpful and friendly. Just unfortunate that the A/C was not cooling properly but they offered a credit and overall it wasn't too bad.
Room were quiet, clean dark, cool and comfortable beds.
Excellent hotel & location
Went to downtown Grand Rapids for a concert. This hotel is in a great location. Easily walkable to several restaurants and venues. The hotel itself was very clean, friendly & quiet.
Room was extremely small. Light switches were not working properly. No fridge in the room. Had to go to main floor to the bar for a few scoops of ice. Overall disappointed in the decline of this hotel over the past few years.
Great Location, Great Value
The bartender and front desk attendant were lovely!
I stayed here years ago and it was so nice. It’s gone way down hill since. Rooms are not clean, are very awkward, you can change the room temp, the bed was NOT a queen as paid and advertised for. It was definitely a full. No window. Felt like jail. The creamer curdled in our coffees. The bathroom had hair from previous occupant and the toilet paper was not new, half used and very rough. Not worth the $225 plus $36 parking. Only plus, location.