10/10 好極了
2025年1月6日
Overcharge for Handicapped room
The room was fine. I did encounter a serious problem. My wife is in need of a handicapped room. I followed your instructions regarding contacting the hotel after booking through your site. I was told there would be an extra charge for the room. As I had no choice i reluctantly agreed. on checkin I was told I could charge the amount cited by Hotels.com and pay the additional 30 dollars in cash. It is my understanding that it is illegal to impose an additional charge for handicapped rooms. I would appreciate a response from you regarding this matter. I have been a loyal customer of Hotels.com for over 15 years.
Norman Metzger
cadnild@aol.com
Norman
Norman,3 晚家庭旅遊
Hotels.com 真實旅客評語