我是否可以免費取消諾烏姆托瑪薩之家飯店的預訂並收到全額退款？

可以，諾烏姆托瑪薩之家飯店在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

此公寓是否允許攜帶寵物？

可以，歡迎寵物入住。收取每晚每隻寵物 PLN50 的費用。服務性動物免費。提供餐碗和水碗。

此公寓是否提供停車位？

很抱歉，此公寓未提供停車服務。

此公寓是否提供機場接駁車服務？

是的，住宿提供機場來回接駁車服務。費用為單程每輛車 PLN99。

此公寓入住登記和退房的時間為？

入住登記開始時間：14:00；入住登記結束時間：00:00。退房時間為 11:00。提供快速入住和退房，以及零接觸入住和退房服務。

諾烏姆托瑪薩之家飯店和附近有什麼好看好玩的？

天氣暖活時，您可以盡情享受附近例如腳踏車等活動。

諾烏姆托瑪薩之家飯店的客房有廚房嗎？

有一個小廚房，其中提供冰箱、鍋具/餐盤/廚房用品和咖啡機。

諾烏姆托瑪薩之家飯店附近的環境怎麼樣？

諾烏姆托瑪薩之家飯店位於克拉科夫舊城區，走路只要 3 分鐘就會到中央集市廣場，另外走路 15 分鐘還會到瓦維爾城堡。

諾烏姆托瑪薩之家飯店住宿資訊、相片和旅客評語

Q: 此公寓是否允許攜帶寵物？

可以，歡迎寵物入住。 收取每晚每隻寵物 PLN50 的費用。服務性動物免費。提供餐碗和水碗。

Q: 此公寓是否提供停車位？

很抱歉，此公寓未提供停車服務。

8/10 非常好

2018 年 8 月 29 日

clean, great location

1 晚好友同遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 10 月 7 日

Easy walking distance into centre of old town, some very nice cafes and bars right on the street next to property but very peaceful neighborhood. There are 5 flights of stairs to walk up with no elevator but it's good to walk off all the pierogi and beer.

David，5 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2025 年 9 月 19 日

Be prepared for the many stairs!

Once you climb the many many stairs, it is a good place to stay. The location is excellent. It is quiet and clean.

Kathleen e，4 晚旅行

Hotels.com 真實旅客評語

2/10 不太好

2025 年 9 月 12 日

AI at its worst

They use AI bot to respond to you even if you call. I wanted to leave my luggage but there was no key in the key box. I called 10 times it was always said somebody is being notified und will call or show up at the premise. Nothing happened. Plus you have to climb 100+ stairs with your full luggage as no elevator exists thru a rather disgusting and run down stairways. Since they have a kitchen in the hallway to your room you will be waken up by the noise if someoene prepares their breakfast, really fun when this happens 6 am...

Nils，3 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2025 年 7 月 28 日

Hayley，2 晚旅行

Expedia 真實旅客評語

2/10 不太好

2025 年 7 月 15 日

Entrance access difficult.

I can't review the property itself because I was unable to get in and we had to stay somewhere else. Most of this is likely due to my own stupidity, and lack of computer knowledge, but they did not send me the information to get into the unit until I was already gone. They could at least put their phone number on the building door or something. I did not take my phone with me because it is old and doesn't work well in foreign countries but it's tiny. Can't replace it. Black comedy of errors, and expensive. Make sure you have entrance info before you get on the plane or cancel the reservation.

Lauren，3 晚旅行

Hotels.com 真實旅客評語

2/10 不太好

2025 年 7 月 9 日

Never got a code for the lockbox. Couldn’t get through to the 24/7 helpline number. Had to purchase another place to stay. AFTER we booked and paid for another place to stay, we had someone else call with a Polish number and they got through the helpline. It seems only people will a Polish phone number can actually connect to Novum House helpline. Very unfortunate and frustrating to be left stranded.

Justin，3 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 6 月 25 日

Lovely room, check in not easy

Lovely apartment in a run down building, this is to be expected in Krakow. Ignore the state of the building as you enter as the room is absolutely lovely. I was not a fan of the AI phone system, I had to ring the property as they sent all the details in Polish. Check in was very confusing but once I received my email in English it was easy to follow instructions for getting into the room.

Claire，1 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 6 月 3 日

Great place, great location, just be aware it is 5 floors up without a lift.

A，6 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 5 月 30 日

Lovely apartment and well serviced.. Great location just off the square and with plenty Bars, Cafes etc around…Just beware of the stairs as has no lift and is quite a climb…

james，4 晚好友同遊

Expedia 真實旅客評語

8/10 非常好

2025 年 5 月 21 日

Cecilia，5 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2025 年 5 月 6 日

Schönes Zimmer in sehr praktischer Lage. In meinem Zimmer waren Vorhänge am gläsernen Bad angebracht, was in einigen älteren Bewertungen anders zu lesen war. Gleich gegenüber auf der Straße ist ein kleiner Supermarkt und es ist wirklich alles fussläufig zu erreichen. Was könnte verbessert werden: Ich hatte den Online Check In schon deutlich im Voraus gemacht und dort Info bekommen, die Check In Codes würden am Anreisetag ab 0h verfügbar sein. Leider wurde auf meine Mail vom frühen Morgen nach den Zugangsdaten bzw ob etwas falsch gelaufen sei erst zum Check in Zeitpunkt mit den Infos geantwortet. Also nicht wundern. Infos, die ich bekommen habe, waren alle englisch und gut verständlich.

Christina，3 晚旅行

Expedia 真實旅客評語

6/10 不錯哦

2025 年 4 月 14 日

Overall good, check-in and communication bad

The apartment was located in good and strategic area. But it was at 5th floor without elevator in old building. Overall opinion is good for me because it was clean, comfortable room and also quite. But the check-in procedure is very difficult first time and it was writtend in only polish language. You'll receive lot of emails regarding procedures to check-in the apartment, and it was mentioned to receive all codes starting from your reservation time and automatically resent each 30mins using automation to guarantee your entry also for last minutes booking. For me wasn't true and I got lot of issues to join my room. Anyway the 24/7 assistance helped me and all issues has been solved, but I spent lot of time for that.

Daniele，1 晚商務旅行

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 3 月 2 日

Al centro di Cracovia vecchia

Posizione centralissima a pochi passi dalla piazza. Struttura pulitissima e moderna. Un po' scomoda la salita al 5 piano senza ascensore

Roberto，3 晚好友同遊

Hotels.com 真實旅客評語

10/10 好極了

2024 年 11 月 26 日

Great

It was great

stephen，3 晚好友同遊

Hotels.com 真實旅客評語

10/10 好極了

2024 年 10 月 7 日

Perfect stay to be in the centre of the action

Amazing apartment just a stone throw away from the main square. Perfect spot to be right in the centre of where all the bars and restaurants are. We walked everywhere from here and was perfect for us. There’s not a lift so there’s a lot of steps to get up to the apartment but that’s just a minor when the apartment itself was so perfect. We were lucky enough to have had a balcony so had a lovely view of the top of the rynek glowny.

Jodie，3 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2024 年 7 月 26 日

Nice location close to everything in the old town market Square. Lots of stairs but we knew that was what we signed up for. The instructions to find the apt and how to get in were a little confusing and we were not sent the email with our lockbox code as stated in the reservation. We ended up calling and it was rectified. Room is small (like a one bedroom out of an entire apartment) but very clean and modern. Bathroom shower was nice but not very practical or private because it was all glass windows. The only issue we had was that our room door would not lock properly so many of the days we had to sleep or leave everything in the room unlocked which was a bit unnerving. Overall it's a beautiful location close to everything, waking distance.

Martha，3 晚浪漫之旅

Expedia 真實旅客評語

8/10 非常好

2024 年 4 月 15 日

Very nice and well priced only downside is the 5 story hike to get to the room as there is no lift. It is nice and quiet well maintained and staff are very friendly and communicate with any issues.

Michael，3 晚浪漫之旅

Expedia 真實旅客評語

8/10 非常好

2023 年 8 月 16 日

Fab location, lovely apartment, stressful check-in

Very quirky little property and a fantastic stay overall. Would definitely stay again - room was clean and stylish with a spacious bathroom and generally well-equipped. Location couldn’t be better for exploring Krakow on foot. Just be aware that the room isn’t in a hotel it’s in the top floor of a tenament building. In the end this made for quite a nice tucked-away and kind of authentic place to stay but very different to what I expected when we arrived. Not helped by the fact that we hadn’t been sent a self check-in code and entrance instructions were all in Polish - google translate came to the rescue and a quick call to main reception resolved this really smoothly but just make sure to check they send the code in advance! Apartment itself was spacious and in great condition, bed was comfy and all amenities provided.

3 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2023 年 6 月 15 日

Great stay

Had a fantastic stay. Bed was comfortable and they had all we needed. Fantastic location

5 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2023 年 5 月 15 日

Overall good

This property is in a perfect location and good room. Room 502 has an all glass bathroom. It’s stupid if you want to have the window open and go in the shower everyone in the complex will be able to see you and if someone knocks on the door will be able to see straight into the bathroom. *BE CAREFUL OF THE STEPS* I know on the add it states there is no lift however there is 9 flights of stairs which can be tricky when you’ve had a drink haha however apart from this was great

Caitlyn，3 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2023 年 5 月 11 日

Great location, clean secure place

VIKTOR，1 晚旅行

Orbitz 真實旅客評語

10/10 好極了

2022 年 9 月 8 日

Fernando，1 晚商務旅行

Hotels.com 真實旅客評語

6/10 不錯哦

2019 年 10 月 21 日

Put on your climbing shoes

The room itself was amazing in cleanliness, comfort of the bed and futuristic-looking glass bathroom, well equipped. But it is on a very high 5th floor with no elevator, so unless you have a light overnight bag with your pjs and toothbrush, you’ll be sweating hauling your bags up that stairwell. And on a Saturday night it might not be a pleasing climb if someone before you didn’t make it to the nearest loo. Overall a great room for strong young trekkers. View of rooftops around the autumn trees was nice and it was a pleasantly quiet room.

Beata，1 晚旅行

Hotels.com 真實旅客評語

4/10 一般般

2019 年 10 月 3 日

Apartment is on fith floor, no elevator.

Stayed end of September 2019 for four nights. The airport shuttle run is extra cost (that wasn't clear on the website, just advertised as one of the amenities). But do use the shuttle run organised by Novum Hotel reception as it was faultless in every way. Comfortable, on-time and priced correctly. The apartment... Lovely to stay in. You will be in one of four rooms that has its own shower room and toilet. There is a corridor where all four rooms congregate with additional tea making facilities etc. The most important part: The apparent is on the fifth floor with no lift. That means you will be walking up approximately 108 steps to get to your room. There are no amazing views over the city as the windows point inwards to a large courtyard. If you can live with walking up and down the stairwell then you won't have any complaints about staying here. It is minutes from the Market Square and you are right on top of places to eat and drink. Lastly: Go to Krakow. Wherever you choose to stay, just go to Krakow. It is stunning. The Market Square illuminated in the evening is a true delight. You will enjoy your time here. Alex (37)

Alexander，3 晚好友同遊

Hotels.com 真實旅客評語

諾烏姆托瑪薩之家飯店

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