Sent us to the wrong room at first.
Hidden charges.
Room wasn’t as clean as I would’ve have liked, bathroom and shower especially.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 30 日
Laura
Laura,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 26 日
matilda
matilda,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 26 日
Jim
Jim,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 25 日
Rooms are nice, service is very poor.
We have stayed here before, but this time every interaction with employees went poorly. One of our rooms was not ready at check in time, then they wrote down the wrong room number and sent two disabled people on a wild goose chase for their room. The check in person did not ID us (weirdly).
The reservation included parking, but because we had disabled people in the party we wished to use valet. The hotel refused to either refund the 2nd parking fee or apply it the valet, which I felt was very unfair.
The room we waited for to be cleaned was not clean, and the tub was had hair and an ant in it. Despite being a "junior suite" the only different from the standard king seemed to be a bathtub. I did not think it was noticeably bigger, and the view was terrible. It was much closer to the elevator, which was nice for the disabled members of our party.
When we checked in there was food from room service and dirty laundry sitting around in the hall, and it was still there 3 hours later when we left for dinner.
No one would answer the phone at the valet desk, so it took 30 minutes to get our car out of valet.
The beds are very comfortable.
Katie
Katie,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 21 日
Jim
Jim,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 20 日
Ok stay
Large room with nice bedding. Hotel was sort of deserted but we never got our room cleaned despite pushing the button for service when out of the room for several hours. "breakfast included" was just a 14 dollar credit which did not cover the oatmeal for 16 dollars- lame
Claire
Claire,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 19 日
Dillon
Dillon,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 18 日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 18 日
Awesome Experience
Great hotel! I booked for a wedding and the hospitality was top class. They even upgraded my room for free, no charge! The room was beautiful with an awesome view of the city and clock tower. I would recommend a stay here to anyone!
Zachary
Zachary,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 17 日
Arlene
Arlene,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 14 日
Kevin
Kevin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 9 日
Fantastic place. There should be a rating above 5 stars for places like this.
James
James,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 3 日
Kristopher
Kristopher,5 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 3 日
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 22 日
Samantha
Samantha,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 16 日
Brenda
Brenda,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 15 日
Your staff is amazing and I hope they are valued and appreciated!
Brenda
Brenda,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 14 日
jon
jon,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 13 日
GREAT HOTEL in an amazing city!
During a 9-city tour by car in the US and Canada, this was the best hotel... by a big margin!
Dale
Dale,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 13 日
President
Very Good nice place to stay.
jon
jon,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 9 日
Jennifer
Jennifer,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 8 日
It was a great stay and ready to stay there again soon
Melissa
Melissa,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 8 日
Not worth the stay
It wasn’t so good. There was a blanket that looked nasty. My son called three times to have it replaced and they didn’t bring us a new blanket. The blanket had brown in the inside of it…
So,.. he didn’t have a blanket… thank goodness the sheets were clean. I called down and the girl at the front desk says, “Oh, I’m sorry they weren’t supposed to use those ones.”
I call back down the next day to ask… and the lady says that the brown is from feathers gathering. Even though the other blanket didn’t look that way.
I’m not one to complain… but when i pay $1,300 for two nights… it wasn’t even worth it.
I know they were just, but show some customer service.
I got the room, so i could go in and rest in between games, and not have to worry about parking,
I really don’t know if i want to go back. I’m so bummed? Because it is right downtown Spokane.