The worst hotel pick up service that I experienced, we called hotel reception on Feb 3 , 20:30 to pick up from T1 Melboune airport, they confirmed the shuttle will come on 21:00, they asked us to wait at 20:45 outside T1, we waited until 21:10 but no shuttle came, then we called hotel and they re-confirmed shuttle is Already on the way. Then We saw the shuttle picked up other customers from T3 but passed T1 without stopping at 21:20, we called hotel again and they said that the driver made mistake, we have to wait until 21:40 for other shuttle! When we arrived hotel, reception pretended nothing happened! Next morning, we caught the shuttle to airport again, on the way, we heard the reception called the driver On speaker phone to pick up 4 customers at T1 after dropped us off at T2, but there is nothing more informations provided to that driver such as customer names or contact number. So we realized why we experience such poor arrangement on the night before! Hotel’s shuttle pick up procedure is not well organized. We called the general manager from airport before departure to feedback our bad experience but he was in meeting, we came home for four days and did not hear any contact from Hotel. Obviously the hotel did not care about this!