I booked a king-size one bed room on line. I arrived earlier on the day, the staff at front desk confirmed my reserbation. But when I check-in later at evening, they told me they had no more king size one-bed room available, neither did my colleague. They wish to give us single two-bed room as substitute. We rejected and argued. Finally their manager showed up and gave us what we booked , the king size one-bed room, without saying any words. I wandered if the staff lied to us or just midunderstanding?
WW
10/10
Karina
1 晚旅行
10/10
Solid, no frills hotel near Duke. Clean and comfy, pillows could be better but other than that, a good stay.
Christopher
2 晚家庭旅遊
10/10
Rick
1 晚旅行
10/10
Very pleasant. Very helpful and friendly staff. Wish the shower door slide both ways.No water fountain to fill water bottles.
Sue
2 晚家庭旅遊
2/10
We arrived to find out there was no record of our reservation even though I showed them the reservation and reservation number. They were “sold out”, hum!!!! I guess either they could get a higher rate than they booked us at 3 weeks prior to arrival or Hotels.com didn’t do their job. Regardless, we didn’t have a room and no suggestions were offered. What’s the point of a reservation????
真實旅客
1 晚旅行
6/10
Lisa
1 晚旅行
10/10
Amazing stay
Valgene
1 晚旅行
6/10
Mary
1 晚旅行
10/10
Shiela
1 晚旅行
10/10
William
1 晚旅行
10/10
Nitishia
1 晚旅行
10/10
James
1 晚商務旅行
10/10
Franko
1 晚旅行
10/10
Just cafe, no restaurant
Curtis
1 晚家庭旅遊
10/10
good location and comfortable.
Ora
1 晚浪漫之旅
6/10
CELINE
1 晚旅行
10/10
Joel
1 晚旅行
8/10
Our room was relatively clean. The bathroom toilet gurgled all night. There was no hot water at the sink. Lighting was odd. The lights and lamps didn't seem to light tje room, just small areas that didn't need light. The construction going on on the roof made parking very inconvenient at best. The bed frame was terrible. The way it stuck out all the way around caused me to beat my shins up constantly.
On the other hand, the staff was great! Terrance was especially helpful. He was polite, pleasant, and professional. I spoke with the manager and she was very receptive to my concerns regarding the water situation as well as my compliments to the staff.
William
2 晚旅行
8/10
We were allowed to check in early on game day. Walking distance was short to Cameron Stadium, the campus and chapel. Comfortable hotel.
David
1 晚好友同遊
8/10
The property is with in walking distance to Duke Medical Facility,
Parking is tight.