我是否可以免費取消第 9 街大都會品牌系列飯店的預訂並收到全額退款？

可以，第 9 街大都會品牌系列飯店在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

第 9 街大都會品牌系列飯店是否允許攜帶寵物？

可以，歡迎寵物入住。收取每次入住每間住宿 USD100 的費用。服務性動物免費。

第 9 街大都會品牌系列飯店是否提供停車位？

是的。代客停車的費用為每晚 USD54.00。

第 9 街大都會品牌系列飯店入住登記和退房的時間為？

入住登記開始時間：16:00；入住登記結束時間：02:00。退房時間為 12:00。提供快速退房服務。

第 9 街大都會品牌系列飯店是否附設賭場？

此飯店沒有賭場，但附近就是傑克克利夫蘭賭場 (走路 8 分鐘)。

第 9 街大都會品牌系列飯店和附近有什麼好看好玩的？

第 9 街大都會品牌系列飯店有3 間酒吧和 24 小時健身俱樂部以及花園。

第 9 街大都會品牌系列飯店內部或附近是否有餐廳？

是的，The Centro提供露天用餐環境和美國料理。

第 9 街大都會品牌系列飯店附近的環境怎麼樣？

第 9 街大都會品牌系列飯店位於克里夫蘭市中心，走路只要 4 分鐘就會到進步球場，另外走路 4 分鐘還會到火箭體育館。

第 9 街大都會品牌系列飯店住宿資訊、相片和旅客評語

Q: 第 9 街大都會品牌系列飯店是否允許攜帶寵物？

可以，歡迎寵物入住。 收取每次入住每間住宿 USD100 的費用。服務性動物免費。

10/10 好極了

2025 年 12 月 3 日

I had an incredible stay at Metropolitan at The 9, Autograph Collection. From start to finish, everything exceeded my expectations. The staff were welcoming, attentive, and truly made me feel at home. My room was spotless, comfortable, and beautifully maintained, which made for a relaxing and enjoyable stay. One of the highlights was the Christmas Bar—it was festive, fun, and added such a special touch to the holiday season. The atmosphere was amazing, and it made my visit feel even more memorable. Overall, the combination of excellent service, clean and comfortable accommodations, and unique amenities made this a wonderful experience. I will definitely be back!

Akilah，1 晚好友同遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 12 月 1 日

I had an amazing stay; I will most definitely recommend to others

Whister，1 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 11 月 17 日

Clean room and friendly staff.

Philip，1 晚好友同遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 11 月 9 日

Jenn，1 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 11 月 2 日

Staff was terrific. Room was clean Walkable to Casino restaurants etc The Ledge Bar in the 9” was fun the drinks were Delicious

Pamela，1 晚好友同遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 10 月 26 日

Sarah，1 晚旅行

Hotels.com 真實旅客評語

8/10 非常好

2025 年 10 月 3 日

Charles，1 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 10 月 3 日

Tracee，1 晚旅行

Hotels.com 真實旅客評語

2/10 不太好

2025 年 9 月 29 日

We stayed over the weekend and were so excited to stay here. All the pictures online were beautiful. We had a lot of issues checking in, and we were just glad to get to our room. Our room was filthy. Other than making the bed, I’m not sure our room had been cleaned. The sheets were filthy, had black specks and stuff all over them. The curtains were filthy with dust. I don’t think anything was swept or mopped. There were fingerprints and water rings all over the bed side table and the coffee table. There was black hair all over the shower walls. Our towels were stained. The bed wasn’t comfortable at all, but that really depends on the person. It was horrible. We tried speaking to the manager, but no one ever came to speak to us like we were told. We tried complaining when we left but were brushed off and ignored. For $1500 for two nights, this was the worst experience- we have had better stays at much cheaper.

Casey，2 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 9 月 28 日

The hotel was amazing, staff was great. You all are awesome.

Michael，1 晚好友同遊

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 9 月 12 日

Needs some improvement

We arrived about 6:00 pm to check in and our room was not ready. Front desk did offer us $25 voucher to be used at the hotel restaurant. The room was ready within 45 minutes, but that delay was disappointing. The bed was comfortable. I like all the things offered in the room, like qtips, shower cap, and food and beverage, although those items were only available for an additional cost and were extremely overpriced. A small bottle of Tito’s vodka was over $100. A small palm size container of cashews was $15. I liked the goose/feather pillows but they all were quite firm. The room was large which was nice, but the outside noise was SO LOUD. All morning, starting before 6am, we could hear trucks, trash trucks, and backup beeping sounds for a long period of time. Our room looked out to another building with a narrow alleyway between the two buildings. Sounded like trucks were taking that alleyway in reverse. We ended up not being able to sleep through the noise and left by 8am. I like the hotel overall but it’s looking quite dated and is not run as smoothly as it used to be. I dont know that We’ll be coming back when visiting CLE.

Kelly，1 晚旅行

Hotels.com 真實旅客評語

2/10 不太好

2025 年 9 月 12 日

Very bad service

Brian，1 晚家庭旅遊

Expedia 真實旅客評語

8/10 非常好

2025 年 9 月 7 日

My room was very dusty and the table in the room sliced my leg. I was bleeding and went to the front desk but the first aid kit only had bandaids nothing for disinfecting. So I walked to cvs with blooding running down my leg to fix it.

Tiffany，5 晚商務旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 9 月 3 日

Samantha，1 晚旅行

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 9 月 2 日

This place isn't bad, but the price made me think it should be better. The worst experience was how poorly the sheets fit the bed.

Nathaniel R，2 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 9 月 1 日

Angie，1 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 9 月 1 日

Absolutely loved everything. The ladies at check in to Maurice at the Centro. Great property

Larry，1 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 8 月 25 日

Martin，1 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 24 日

Great downtown location close to everything you need! The facility is nice and service was wonderful.

Jennifer，2 晚浪漫之旅

Expedia 真實旅客評語

2/10 不太好

2025 年 8 月 21 日

Staff seemed nice and willing to help, until it came down to their valet service. The hotel refuses to associate themselves although it’s a service the hotel forces you to use, you can’t pay to park on your own. When we arrived and let them know of our immediate issue, instead of making it right with valet. The problem was brushed off - we were told to have fun, enjoy our stay, and they will send champagne to our room. We were running late, so we went to the room and thought that’s nice. But champagne never arrived. Room was nice, we had the largest room with city view. There aren’t food options, if you’re hungry and it’s later, plan to door dash and wait hours. Next morning valet lost our car. We waited nearly 2 hours!! We weren’t the only one. Wow… oh but they didn’t charge us for parking. Ha! Again, hotel not associating themselves with the valet. So while the valet are walking all over Cleveland looking for cars they don’t remember where they parked. With people waiting all over the lobby for their cars… the hotel can’t do anything for you, sorry! Yikes. Won’t stay here again. Too disorganized. Too expensive, not worth the money.

Brittany，1 晚好友同遊

Expedia 真實旅客評語

4/10 一般般

2025 年 8 月 20 日

AWFULL

One Staff was not very friendly when I tried to stake up a conversation, like don' want to talk to me during check in. The Valet parking personnel were great. Last the room was not serviced or cleaned on a daily basis during my stay. When I called the front desk, all I got is excuses on lack of staffing, etc. :NOT MY PROBLEM !!! MANAGEMENT NEEDS TO STAFF FULLY !!. Considering the property supposed to be a luxury property, I expected better experience and at the very least the rooms are cleaned on a daily basis and the staffs to smile. Considering a one night stay can be priced at more than a $1000. It felt more like staying at Day's Inn. Although I am a member of Marriott, this is no way to earn loyalty.

2 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 8 月 19 日

shannon，2 晚旅行

Expedia 真實旅客評語

6/10 不錯哦

2025 年 8 月 18 日

Check in experience was awful!

Kristina，1 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 16 日

Jennifer，2 晚家庭旅遊

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 8 月 11 日

We appreciated the overall ambiance and feel of the room. Additionally, our dining experience at Centro was very enjoyable; the waiter was attentive, and we had a pleasant meal. However, we were a bit disappointed that the special birthday dessert for my husband's 50th never arrived. We opted to leave for our show rather than bring it up at that point. Regarding the room amenities, we found that there was no soap or shampoo in the shower dispensers, and only one rough bar of soap was provided. On a positive note, the hotel's security measures were well-handled. On the other hand, the check-in and check-out process with the valet service was quite slow and disorganized. As locals, we planned this as a special night out for my husband's birthday. While the experience was just okay, the hotel's location was convenient for walking to the casino, Rocket Mortgage FieldHouse, and various restaurants.

Kelly，1 晚浪漫之旅

Expedia 真實旅客評語

第 9 街大都會品牌系列飯店

Metropolitan at The 9, Autograph Collection

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