Absolutely terrible room! Do NOT go with the basic balcony. It faces an old road that is flooded with swamp water that smells terrible. We couldn’t even step outside because the smell was so bad, as well as the bugs that it brought along with it.
Sarah
Sarah,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Great destination
This resort has a ton of amenities! The butler service and experienced concierge were tremendous. The hideaway area for adults only was definitely separate from the kids section. Lots of pools, beautiful beach, exceptionally friendly staff. I will be back!
Michelle
Michelle,7 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月28日
Ronen
Ronen,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月26日
Samantha
Samantha,4 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月20日
Way overpriced for what it is. If you want anything nice you need to pay a lot for more it. Checkin takes 2 hours and it's difficult to leave the hotel
Would not stay here again.
真實旅客
5 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月22日
Monika
Monika,7 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月5日
Un hotel todo incluido, que no cuenta más que con bebidas y licores de los más baratos, de medianos para arriba, te los cobran por separado.
El Internet muy malo
Y su proceso de reservación para restaurantes, pésimo también, pues ni en su pantalla ni por teléfono es fácil hacer la reservaciones
Rafael
Rafael,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月3日
Elissa
Elissa,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月30日
Taisha
Taisha,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月26日
Loved this property
Ashley
Ashley,1 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年9月24日
Really nice, literally hidden away, but that can be really nice too lol all about perception, LOVED Alonzo tho best bar tender ever
Dejenae
Dejenae,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月23日
真實旅客
4 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月21日
Very good, Resturants need to focus on keeping and delivering food hot and at proper food safety temperatures, this was a constant issue. Being that food service was a past profession of mine I had an eye and nose for things….. Buffet was on point for being a buffet. Zen was no good to much to tell….
my butler Alfredo very professional, honest and prompt when he said he would do something he did along with texting me daily updates of resort to do’s.
Drinks could be more consistent but if you want that frequent a good bartender when you find one.
Excursion times are exaggerated expect them all to be 2-4 hours longer with transport etc…
Expedia dropped the ball on the Xcaret excursion they didn’t contact the transport and tell them we were supposed to be on this excursion luckily I had my paperwork in order, also not explaining the grounds properly we were not prepared and we had to return to resort early and miss half the day along Definitely a tourist trap $$$
Booked another excursion for isla mujeres this time at the resort said it was 6 hours but ended up being 9 not a problem no delays but would be nice to know so I could pack and plan bring proper funds etc…
Told us pick up was 740am wrote it on receipt show up and they said 840am…. Not an issue just made the start of our day a little hectic for no logical reason.
Beach could use a lot more attention but the best it can be for the sargassum floating in. Definitely has the potential to be a 5* resort
Christopher p
Christopher p,8 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月19日
Super recomendado
Sol Mari
Sol Mari,3 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年9月17日
Everything was great
Nadine
Nadine,3 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月16日
First and foremost, this was not luxury a hotel . A hotel that does not offer high-end beverages with the amount of money that is paid per night is ridiculous. Not only include Redbulls no type of good liquor. The service was very mediocre. My sheets were not changed. They were filthy I had to call housekeeping and explained to them that the bed was made however, the sheets were never changed. The bathtub was spilling water everywhere. It was never It wasn’t working properly. I have traveled too many high-end luxury hotels, and I never encountered any type of issues. I even think they had bedbugs on my face and my arms. I highly demand either a refund or a new stay for free.
Michelle
Michelle,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月15日
Beautiful Property
Amada
Amada,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月14日
We was expecting adults only but it was still kids on property in a lot of sections but overall very nice property
Shermaine
Shermaine,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月14日
D
D,3 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月12日
staff was hard working. management horrible
Andrea
Andrea,6 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月11日
Kyla
Kyla,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月8日
Such a beautiful hotel. Will be back. I recommend it to everybody who wants to go to Cancun.
Taylon
Taylon,4 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月6日
My overall stay was terrible. My key card for the room door never worked because the door was broken. I had to complain to the receptionist the entire stay. My bathroom flooded the first night. Staff would not accommodate me another room due to the issues. I had the worst vacation experiences ever. Truly unsatisfied.
Lynanda
Lynanda,1 晚家庭旅遊
Orbitz 真實旅客評語
8/10 非常好
2024年9月2日
Amanda
Amanda,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年8月31日
Unsafe excursion . Property is rundown. Beach not vacation quality. No service on the beach. Too much seaweed