6/10 Good
Dec 6, 2024
They do try.
I do not recommend staying at this residence. I do not expect a hotel amenity, or customer service. But I do expect a comfortable stay which this residence is unable to provide.
I booked an ocean view. They have security guards downstairs and nice lobby. We had no issue checking in.
The room was very noisy throughout the day. The noice is from hotel staffs. When we complained, the front desks staffs claimed it from construction and from other guests and there is nothing they can do to rectify the issues. Our stay was not comfortable because they didn’t help solve the issues.
However after multiple complaints and escalated to the manager. They did refund me one night. I modified the review to reflect that they did try to address our concern after the event. We were hoping that they could do something during our stay so that we could have a comfortable stays. I hope you will have better experience than ours.
Bryan
Bryan, 3-night family trip
Verified Hotels.com guest review