2/10 不太好
2025年2月19日
Unhappy
I reported that my AC isn’t working and no one ever called and looked at my AC although I was told about 4 times that someone will come by my room to look into the matter. No ONE EVER DID. I spoke with several agents via phone and in person in the diamond club lobby and to no avail. So I was left to sleep in heat, sweating which made my one night stay completely terrible. I tried to speak to the manager but had to leave before they could make it to me as my taxi was waiting. Prior to that, every time I asked for a manager, I was told they were in a meeting. While the resort is beautiful, this matter made my stay very miserable and uncomfortable as you can imagine. Also, I called for a bellboy and they kept repeating “I don’t know” until the eventually hung up on me. (I guess he couldnt speak English) I hope the review reaches the management as I am back home now.
Kyanah
Kyanah,1 晚旅行
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