Hotel really needs some upkeep.A/C was barely working, fridge was about 60 degrees, fold out couch was missing springs, only one ice machine was functional, far away from our room. That being said, the staff responded immediately to address any concerns, they were warm and friendly, and really made the difference between a good experience and the uncomfortable nightmare it could have turned into. The property is lovely, being right next to Visitor Center was really convenient, and everyone we met working there was friendly, efficient, and welcoming. Truly professional, and empowered to solve issues as they came up. Will stay there again, and we'll be looking forward to seeing the planned renovations!