我是否可以免費取消圖盧姆 Mereva 度假村的預訂並收到全額退款？

可以，圖盧姆 Mereva 度假村在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

圖盧姆 Mereva 度假村是否有游泳池？

是的，住宿提供2 座室外游泳池。旅客可以使用游泳池，開放時間為 09:00 至 20:00。

圖盧姆 Mereva 度假村是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物，但可以攜帶服務性動物。

圖盧姆 Mereva 度假村是否提供停車位？

是的，住宿提供免費自助停車服務。

圖盧姆 Mereva 度假村是否提供機場接駁車服務？

是的，住宿提供機場來回接駁車服務。費用為來回每輛車 USD288。

圖盧姆 Mereva 度假村入住登記和退房的時間為？

入住登記開始時間：15:00；入住登記結束時間：任何時間。退房時間為 12:00。提供延後退房服務，需支付 USD50 的費用 (視供應情況而定)。提供零接觸入住和退房服務。

圖盧姆 Mereva 度假村和附近有什麼好看好玩的？

好好享受住宿提供的活動，例如划皮艇、划船/獨木舟和釣魚。住宿附近還有其他娛樂活動，例如生態觀光。好好做個 Spa 放鬆一下，或在附設的 2 座室外游泳池裡任選一座來游上幾回。圖盧姆 Mereva 度假村還具備Spa 服務、野餐區以及花園。

圖盧姆 Mereva 度假村內部或附近是否有餐廳？

是的，此住宿附設 1 間餐廳。

圖盧姆 Mereva 度假村附近的環境怎麼樣？

圖盧姆 Mereva 度假村位於水岸，只要走路 12 分鐘就可以抵達圖倫國家公園，另外走 15 分鐘還會到美洲虎公園。

圖盧姆 Mereva 度假村住宿資訊、相片和旅客評語

Q: 圖盧姆 Mereva 度假村是否提供停車位？

是的，住宿提供免費自助停車服務。

Q: 圖盧姆 Mereva 度假村內部或附近是否有餐廳？

是的，此住宿附設 1 間餐廳。

8/10 非常好

2025 年 9 月 5 日

Beautiful Instagram perfect place.

Espectacular lugar, “instagrameable” en cada rincón. Muy cómodo y con una ubicación envidiable. Lo único negativo fue el exceso de sargasso que aunque es un fenómeno natural y no es culpa del hotel, si podrían limpiar un poco, como lo hace el hotel vecino. El personal muy amable pero la comida definitivamente puede mejorar y el menú muy limitado.

Frank，3 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2025 年 7 月 8 日

The property is located outside the city center so you will always need a taxi or a rental vehicle. The street that leads from the main road to the hotel is unpaved. Otherwise, the property is lush and pretty, quiet and secure. The staff is friendly although a bit slow. The food is pretty good. I would highly advise against going in July. The mosquitos are a nightmare and so is the sargassum problem. This is out of the control of the hotel, so not using it for my rating. Only to advise future travelers.

Steven，5 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 5 日

Brandi，1 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 6 月 28 日

My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.

Jillian，5 晚好友同遊

Expedia 真實旅客評語

10/10 好極了

2025 年 6 月 21 日

Regina，5 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 6 月 20 日

Muy padre el hotel y muy buena atención del personal. Hubo sargazo, pero es un tema de la zona en esta temporada

LUIS GERARDO，6 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 6 月 18 日

Very nice location, friendly staff, quiet, easy parking. Spacious rooms with comfy beds.

ALIX，2 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 6 月 8 日

If you like quiet, this is the perfect place. Staff was amazing. Our room was always cleaned up. Our experience was the best, I can actually say I rested. Minutes away from cenotes Casa Tortuga the ruins and not to mention a Cenote literally in front of the hotel. Highly recommend.

Carmen Susana，7 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 6 月 1 日

Tucked away on a beach between Playa del Carmen and Tulum - this is a lovely spot to get away. Very well staffed, nice restaurant and lovely setting on the beach. We went in the "off season" but still had a lovely time. The best times to go are Nov -April - if you go outside of this time the beaches may have seaweed instead of sand - this is very normal for ALL beaches in Yucatan Peninsula. The restaurant is perfectly lovely with excellent CHEFS - open for breakfast, lunch and dinner even LATE. Two pools, plenty of beach chairs and umbrellas as well as a pier to sit on all day if you like. I would stay again.

Gregory，7 晚浪漫之旅

Expedia 真實旅客評語

8/10 非常好

2025 年 5 月 30 日

Clean property with good service. Pretty good view of the sea from the room. Access road is bad, beach had a lot of weed (with some smell) but i guess it is seasonal.

Chaitanya，2 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 5 月 27 日

We loved our stay at Mereva Hotel. The staff was super friendly and treated us very well. The food at the hotel was amazing and they had plenty of complimentary activities as well. The room was super clean when we arrived and the housekeeping team was top notch. The hotel itself is located in a prime spot not too far away from Tulums main attractions.

Kira，7 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 5 月 12 日

Beautiful location and the staff are amazing

Tamela，6 晚好友同遊

Expedia 真實旅客評語

10/10 好極了

2025 年 5 月 8 日

I can’t describe how wonderful this place is! 100 stars!! Quiet and relaxing the staff became family! And your own private cenote across the street! Could not recommend more!!!!!!

Laramie，5 晚旅行

Expedia 真實旅客評語

2/10 不太好

2025 年 5 月 2 日

DO NOT GO HERE! Sadly, the seaweed makes it impossible to have a good beach holiday. Can’t go into the sea from the beach. Can’t sit on the beach due to the dreadful smell of the seaweed. Can’t sit on terrace, open room doors or use plunge pool. Other hotels use machinery to remove it. Here is just piles up. Really sad

Susan，7 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 5 月 2 日

Wendy，3 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 5 月 1 日

Steven，5 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 4 月 28 日

Excellent location, a few steps of the cenote and the sea. Amazing

Diego，2 晚旅行

Expedia 真實旅客評語

6/10 不錯哦

2025 年 4 月 28 日

Alejandro，5 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 4 月 26 日

I would give this place 10 stars! Wonderful place and wonderful people!!!

Expedia 真實旅客評語

10/10 好極了

2025 年 4 月 20 日

Julie，1 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 4 月 14 日

Absolutely loved staying here! It was so peaceful, beautiful, & calm. I loved our room & the staff was so amazing! They were very accommodating & friendly!

vanessa，7 晚浪漫之旅

Expedia 真實旅客評語

4/10 一般般

2025 年 4 月 13 日

The room service was terrible. the waiting service was tricky and attempted to trick you into unnecessary tipping

Stan，7 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 4 月 12 日

Magical Little Gem

We love Mereva, this was our second stay here and it was just as special as the first. Tankah bay is so nice. Away from the hipster Cabo-vibes of loud beach area Tulum but also right on the beach in a quiet bay. Yet only about a 10 minute drive into Tulum (downtown) to get food, etc. We always rent a car. (Free and easy, shady parking too.) Mereva feels very safe which is nice. It’s gate and security guard protected as well as locked up every night. The service at Mereva is always wonderful. The food is good and the fact that they provide breakfast (a beautiful 3-course meal you get to choose from options) is such a great value! It’s enough food to eat all day and then only have to dine out once per day - that’s what my kids and I do. They are incredibly accommodating and also have a great supply of gear for rent (kayaks, snorkels, etc.) It’s so stunningly beautiful as well both inside the rooms and all the grounds. We love it here!

Heidi，4 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 4 月 6 日

Great staff!

christopher，7 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 3 月 24 日

I spent a week with my daughter who is 15 years old. Critical things like dining options, quality of the beds, quality of the air conditioning, cleanliness and attention to the customer are top notch 10/10. All staff are great, In particular, Mr Aaron and Mr Norberto in the restaurant and bar of Mereva are the very best top notch superb---!!! the only thing I did not like which is not MEREVAs fault, is that the snorkeling in the hotel beach is not the best, and the beach itself has a lot of rocks in it and does not have big waves which my daughter and I enjoyed very much. That being said, there is a beautiful Cenote where you can snorkel and scuba dive at walking distance from the hotel, and1 can take a taxi and go many places that are not far away from MEREVA. Hector M

Hector，9 晚家庭旅遊

Expedia 真實旅客評語

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