Not what I am used to for a Hilton. Efforts to repair things were poorly executed. Large “bumps” on the walls where damage had been caused and not repaired skillfully. The bathroom outdated, tub chipped in multiple places, and wall paper peeling. One of the elevators was out of service. Breakfast was what I would expect from a bottom line continental offering. Check in was open 11-3 according to reservation, though admittedly they were only at 40% occupancy they did not have a room ready at 2. They said they would call when a room was ready but never did. Perhaps the biggest surprise was that parking was $20 a night !!! That was not disclosed in the reservation and when I shared that the attendant said, “Ya we hear that a lot , even I have to pay for parking”.
Christen
Christen,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月14日
Chris
Chris,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月13日
david
david,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月11日
Beautiful Hotel but...
I really wanted to love this property but couldn't.
It's a money grab...
Starting with Cons:
1. Upon entering, while struggling with your luggage and cart, there is a desk to the side with a Hilton timeshare representative calling for your attention. It was not the time for that as people are trying to get through the hustle & bustle of checking in, luggage and getting to their rooms to settle in and rest from traveling.
2. Beautiful hotel but Hilton does absolutely nothing for the customers. If you're going to charge $20-25 for parking, offer free breakfast at least or vice versa. Breakfast for 2 people is $36. Omelet station was nice but everything else is just okay.
3. A/c super loud with little rattling chain like noises intermittently.
4. My mother and I chased sleep all night as the beds are super hard.
5. Only 1 elevator worked during my stay. The line to get on the elevator expanded down the hall in the lobby.
Pros:
1. Beautiful property inside and out
2. Staff was very kind.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月16日
New,Clean
Ali
Ali,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年9月30日
Rena
Rena,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月30日
Amanda
Amanda,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月29日
This is a beautiful hotel with a beautiful staff who were so kind and friendly. We loved staying there for one night during the Neptune Festival. Only downside is you do have to pay for parking and also for breakfast. May not matter to some people but many hotels do offer these that so that is one issue.
The location is pretty perfect, lots of great restaurants and shops to walk to and for the festival the vendors were close by. Also some nice seating areas outside.
I love this hotel, it is a step above the usual and I'm glad we got to stay there.
debbie
debbie,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年9月26日
Loved young ladies at our checkvery professional tried to eat at your restaurant twice awful service the Vala you need one s that our professional not bossy the neede to smile lm on va nation i should feel welcome
CINDA E
CINDA E,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年9月25日
O
Fawn
Fawn,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月23日
Property was nice
Dawn
Dawn,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月23日
When I checked in I didn't realized I booked a room on the sundeck level with no view. The air conditioning was so loud that every time it kicked on it woke me up. When I book online through Expedia I was told me balance was $800. When I checked in it cost me $1020 plus $50/night security deposit and an additional $20/day to park in the parking deck!!
Jon
Jon,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月21日
The staff were very friendly and accommodating. Cleaning staff also very friendly.
Janet
Janet,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年9月19日
Leonard
Leonard,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年9月16日
Jessica
Jessica,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月16日
The hotel is nice but the ac in the room is very very loud and the bed could have been more comfortable.
Mary
Mary,3 晚浪漫之旅
Orbitz 真實旅客評語
8/10 非常好
2024年9月16日
Good location.
Ruslan
Ruslan,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月16日
Great hotel and staff was exceptional.
Will stay here again
Amani
Amani,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月15日
Great
Heather
Heather,2 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年9月10日
The Hilton Garden Inn at Va. Beach met expectations except for the following:
From lunchtime onward the lobby smells of fried food, particularly fish. Not welcoming.
At check in we were assigned to room 1403, a king bed in a standard room. When I booked the room through Expedia, I specified a King suite because the suite offered a separate room with sofa bed and television. One traveler likes to watch TV until midnight, while the other traveler goes to bed earlier. I believe that I paid for a king suite but since my printed Expedia confirmation receipt stated a King room, I accepted our assigned room. I would like to know in the future if I have to doublecheck what Expedia books on my behalf or run the risk of another miscommunication and disappointment.